Customer Service Rep

Responsibilities:

• Engage with trial owners through primarily outbound calls and occasional inbound interactions.
• Assist guests with booking reservations and purchasing package upgrades, enhancements, and travel protection plans.
• Serve as the first point of contact for owners with delinquent accounts, working to resolve payment concerns and maintain account status.

Qualifications:

• High school diploma or GED required.
• Minimum of 6 months to 1 year of customer service experience required.
• Strong verbal and written communication skills with the ability to build rapport and effectively resolve customer concerns.

Benefits:

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage.
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge.
• 401(k) with Generous Company Match and Daily Pay to access your earnings when you need them.

Additional Info:

• Training is on-site for the first 5 weeks, then remote with a schedule of Monday-Friday 11:30am-8pm.
• Bilingual (English/Spanish) is a plus.
• Equal Employment Opportunity employer.