We are seeking dedicated Contact Centre Agents to join our team, individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and excellent time management.
This role entails assessing caseloads in a timely manner, managing dedicated caseloads with empathy and professionalism while collaborating with relevant agencies.

Key Responsibilities:

Conduct challenging but effective conversations, maintaining multiple cases simultaneously by varying type and stage.
Review and compare multiple sources of information, using reasoned judgement to assess contradictory pieces of evidence.
Engage with potentially challenging and vulnerable individuals, demonstrating empathy and excellent customer service skills.

What We're Looking For:

Strong verbal and written skills with attention to detail, ability to establish excellent customer relationships in a fast-paced environment.
Professional and emotional stability, able to remain professional and provide consistent customer service when engaging with claimants.
PC skills, ability to navigate multiple systems, good typing speed, and ability to multi-task.

Teleperformance

We are a global leader in customer experience management, providing outsourced contact center solutions. With over 410,000 employees worldwide, we foster a culture of empathy, collaboration, and continuous improvement.

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