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Job Description:
- Handle various types of customer service calls including service requests, billing questions, and energy conservation advice.
- Manage calls related to power outages and other emergency situations.
- Educate customers on suppliers and energy choice programs.
Qualifications:
- Excellent verbal and written communication skills.
- Full time availability and driven by solving problems and meeting goals.
- Familiar with Microsoft Office and experienced in customer service.
What We Offer:
- Hourly rate of $15 per hour with available performance incentives and overnight premium.
- Medical, dental, and vision benefits, paid training, and PTO.
- Advancement opportunities with 80% of frontline leaders promoted from within.
Sutherland
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. With over 35 years of experience, it is a Great Place to Work certified company that promotes from within.