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Key Responsibilities:
- Respond to incoming customer calls regarding their electric and gas services.
- Educate customers on billing details including explaining charges, payment options, and available assistance programs.
- Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
Qualifications:
- High School Diploma or GED is required.
- 1 year of customer service experience is required.
- Excellent customer service experience and strong written and verbal communication skills.
Work from Home Requirements:
- Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
- Download speed must be 10 Mbps or higher; upload speed must be 5 Mbps or higher.
- Dedicated workspace that is in a quiet and distraction free environment.
InteLogix
InteLogix is a trusted leader in providing innovative solutions and exceptional services that empower individuals and organizations to achieve their full potential. They are a dynamic organization with dedicated colleagues across 19 global centers, helping 23 million people and their families.