Customer Service Advisor - Midnights Team
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6w PTO
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What You'll Be Doing:
- Provide friendly, professional support via phone, email, and live chat.
- Resolve issues efficiently, taking ownership from start to finish.
- Listen carefully to deliver fair, practical solutions.
We're Looking For:
- Strong customer service experience, ideally in a call centre or financial services.
- Clear communication and sound judgement with complex enquiries.
- Proactive, empathetic, and able to work independently in a fast-paced team.
Benefits:
- Private healthcare, travel insurance, and pension scheme.
- 28 days holiday, learning budget, and enhanced parental leave.
- Cycle to work, therapy sessions, and dog-friendly offices.
Capital on Tap
Capital on Tap is a financial platform offering business credit cards, spend management, savings, and tools for small businesses. With over 1,000 employees, £20bn in annual card spend, and a fast-paced culture, they value speed, ownership, and feedback.