Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Respond to client inquiries via email, phone, and chat with professionalism and empathy.
Document interactions in CRM and collaborate with HR, Operations, and Technical Support to resolve concerns.
Identify opportunities to improve processes and client satisfaction.
Sutherland Breezy is a fully remote, people-first organization that combines client support with remote work. They build exceptional teams in a culture of trust, inclusion, and professional growth.
Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness of deliverables.
Schedule and plan work orders using company toolsets, reviewing information and prioritizing based on resource availability.
Maintain work order status from dispatch to close-out, documenting progress, communicating with technicians and customers, and escalating schedule deviations.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a People First, team-oriented culture focused on growth and collaboration.
Handle a high volume of inbound phone calls and resolve customer issues using Amazon Connect and Connect Assistant.
Deliver positive experiences through empathy, patience, and clear communication while documenting interactions.
Work assigned shifts, including weekends and holidays, and participate in ongoing training in a fast-paced environment.
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.
Manage incoming phone calls, emails, and calendars to support daily operations for a U.S.-based client.
Schedule appointments, coordinate meetings, and maintain accurate job files and records.
Provide professional administrative support, including document management and customer service.
SnappyCX is a remote staffing and outsourcing company that provides virtual assistants and coordinators to U.S.-based businesses. It fosters a fully remote work culture focused on reliable administrative support and professional client communication.
Serve as a point of contact for client inquiries and provide timely, professional support.
Coordinate services, scheduling, and follow-ups while maintaining accurate records.
Monitor tasks and ensure timely responses to foster a positive client experience.
Aisles & Abroad is a travel and event-related services company that coordinates client experiences. They are a small to medium-sized firm with a supportive and collaborative team environment.
Provide world-class front-line support to customers and partners via phone, online channels, and events.
Manage certification exams, surveys, courseware distribution, and LMS updates with meticulous attention to detail.
Collaborate with internal teams to improve customer experience and continuously act on feedback.
Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.
Handle and respond to customer inquiries with professionalism and active listening.
Resolve issues on the first call by being proactive and calmly de-escalating concerns.
Track call information for auditing and report feedback while escalating when necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Provide timely and professional client support via email, phone, and online platforms
Coordinate scheduling, reservations, and service requests while maintaining accurate records
Track open requests and collaborate with internal teams to ensure a smooth client experience
Aisles & Abroad is a travel and hospitality services company that provides booking coordination and customer support solutions. The company offers a flexible remote work environment and a supportive, collaborative team culture with opportunities for growth.
Respond to customer inquiries via email, phone, and chat in a timely, professional manner.
Provide accurate information about travel bookings, itineraries, and policies.
Troubleshoot client issues and escalate complex matters while maintaining detailed logs.
A fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences worldwide. The company fosters a supportive online community and provides mentorship and training for its team members.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Schedule service calls for field service technicians across the US based on priority and location
Create and route service tickets to service agencies while acting as a liaison between clients and technicians
Respond to service requests via phone and email and deliver excellent customer service
CGS Nexus coordinates service operations and dispatch for field technicians across the United States. They value clear communication, flexibility, and teamwork in a remote-first culture.
Serve as a point of contact for client inquiries and support requests.
Coordinate services, scheduling, and follow-ups with clear professional communication.
Maintain accurate records, monitor tasks, and ensure timely resolutions for a positive client experience.
Aisles & Abroad is a travel-focused company delivering customer support and coordination services. The company maintains a supportive and collaborative remote team environment with opportunities for professional growth.
Manage inbound customer calls and book service appointments.
Coordinate technician dispatch based on availability and location.
Maintain accurate records and escalate complex issues as needed.
Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It fosters a collaborative remote work culture with support and training for virtual assistants.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Document cases and manage inquiries in Salesforce.
They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.
Provide remote support for client reservations, scheduling, and hospitality services.
Maintain accurate client records and communicate professionally via email, phone, and online platforms.
Collaborate with internal teams and follow established procedures to ensure a smooth client experience.
Aisles & Abroad provides hospitality and travel coordination services for clients' reservations and accommodations. They maintain a professional, inclusive, service-focused culture and offer a structured, supportive remote team environment.
Serve as the frontline expert for customers via phone, email, and chat, resolving issues with empathy and clarity.
Troubleshoot software problems, ask diagnostic questions, and guide customers through practical solutions.
Document interactions in support platforms and escalate complex issues with clear context and reproducibility steps.
AIA Contract Documents delivers standardized contracts and workflow tools for architecture, engineering, and construction professionals. For over a century, it has served as a trusted industry anchor helping firms reduce disputes and achieve more predictable project outcomes.
Handle 2-3 customer chats at once, roughly 40 per shift, using NICE CXOne.
Consult customers on contact lens value and reply to customer emails.
Meet sales and quality metrics while providing world-class service remotely.
SeekWell is the parent company of 1-800 Contacts, Framery, and Luna, making vision care simpler and more accessible. We maintain the award-winning culture 1-800 Contacts started, are owned by KKR, and empower employees to put customers first.