Manage inbound customer calls and book service appointments.
Coordinate technician dispatch based on availability and location.
Maintain accurate records and escalate complex issues as needed.
Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It fosters a collaborative remote work culture with support and training for virtual assistants.
Coordinate schedules of remote and field technical resources to maximize utilization.
Create and assign service requests from phone, email, or other channels and escalate as needed.
Act as client point of contact, monitor open tickets, and ensure team meets SLA commitments.
CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats.
Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness of deliverables.
Schedule and plan work orders using company toolsets, reviewing information and prioritizing based on resource availability.
Maintain work order status from dispatch to close-out, documenting progress, communicating with technicians and customers, and escalating schedule deviations.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a People First, team-oriented culture focused on growth and collaboration.
Schedule and coordinate field technicians based on priority, location, and availability.
Monitor service tickets, track SLA compliance, and maintain accurate service documentation.
Coordinate with customers, vendors, and internal teams to ensure quality, efficiency, and customer satisfaction.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional growth.
Handle inbound customer calls and schedule mobile tire service appointments.
Coordinate technician dispatch and scheduling based on location and availability.
Provide administrative support and maintain accurate customer and service records.
20four7VA is a global virtual assistant company that connects clients with remote independent contractors. They provide support, training, and a vibrant community for their contractors.
Manage and optimize daily dispatch schedules for field technicians across San Diego and Quad-County service areas.
Coordinate technician assignments based on location, availability, workload, and job requirements.
Monitor schedules and make real-time adjustments to handle cancellations, delays, and site access issues.
Vert Environmental is a leading third-party industrial hygiene consulting and testing company serving residential and commercial clients across California. For over a decade, they have been a trusted name in fast and accurate environmental testing, employing certified professionals who adhere to all regulations.
Coordinate technical support operations and route support tickets across the Technical Assistance Center to ensure timely resolution.
Prioritize and schedule work for TAC engineers based on client impact, urgency, and SLA requirements.
Maintain closed-loop client communication, monitor escalations, and track service data in ConnectWise.
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.
Answer incoming customer calls promptly and professionally to assist with appliance repair service requests.
Manage and update customer information and service requests in CRM systems.
Complete daily administrative tasks and ensure excellent customer service.
My Hero VA is a virtual assistant and customer service staffing company that connects U.S. businesses with remote support staff. They focus on reliability and professionalism, hiring remote workers to handle customer service for their clients.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Coordinate scheduling and dispatch of remote service specialists to balance workloads and optimize response times.
Act as the central communication hub between remote technicians, project managers, and service managers to drive team efficiency.
Manage service queues, verify technician documentation, and maintain accurate records in operational databases.
Trane Technologies is a global climate innovator providing sustainable and efficient solutions for buildings, homes, and transportation through brands like Trane and Thermo King. The company fosters an inclusive culture focused on bold sustainability commitments and offers comprehensive benefits to support employee well-being and growth.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Run end-to-end office operations for a family-owned plumbing company, including call intake, dispatch, job tracking, and daily reporting.
Use field service platforms like FieldPulse and QuickBooks to keep every job, estimate, and invoice accurate and up to date.
Own customer communication by answering calls and texts, booking jobs, and ensuring follow-ups and permits are handled on time.
Offshore Launch is a business and growth operations firm that helps home service owners scale their operations. It is a people-centered agency that values teamwork, collaboration, and work/life balance.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Handle inbound calls and messages as the main customer contact for a plumbing company.
Schedule appointments, coordinate dispatch, and manage administrative records.
Support CRM updates, follow-ups, and escalation routing to the owner.
Ottawater provides plumbing services in Ottawa, Canada, and needs a reliable front-office coordinator. They are a small, customer-focused team that values proactive communication and organized support.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Handle and carefully respond to all customer inquiries, resolving issues on the first call through active listening.
Track and document call information for auditing, escalate interactions when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, TP fosters an inclusive culture focused on growth and well-being.
Schedule and monitor daily technician schedules and dispatch work orders by priority and location.
Contact customers to confirm next-day appointments and answer questions on rebates, warranties, and system operations.
Coordinate parts scheduling, warranty installations, and maintain accurate technician database.
Parker & Sons provides heating, cooling, plumbing, and electrical service to homes and businesses. Serving Arizona for over 50 years, the company is known for its customer-focused culture and A+ BBB rating.
Build and maintain strong relationships with contractors and trade partners across designated regions.
Coordinate work orders, assign technicians, and follow up to ensure timely completion of home service requests.
Use CRM systems to track progress, maintain records, and escalate service issues as needed.
The company is a customer-focused organization dedicated to coordinating home services and improving the claims experience for homeowners. It fosters an inclusive, collaborative culture that values accountability, diverse perspectives, and professional growth.
Serve as a point of contact for client inquiries and provide timely, professional support.
Coordinate services, scheduling, and follow-ups while maintaining accurate records.
Monitor tasks and ensure timely responses to foster a positive client experience.
Aisles & Abroad is a travel and event-related services company that coordinates client experiences. They are a small to medium-sized firm with a supportive and collaborative team environment.