Run end-to-end office operations for a family-owned plumbing company, including call intake, dispatch, job tracking, and daily reporting.
Use field service platforms like FieldPulse and QuickBooks to keep every job, estimate, and invoice accurate and up to date.
Own customer communication by answering calls and texts, booking jobs, and ensuring follow-ups and permits are handled on time.
Offshore Launch is a business and growth operations firm that helps home service owners scale their operations. It is a people-centered agency that values teamwork, collaboration, and work/life balance.
Own call handling and booking: answer every inbound call and book the diagnostic visit on the first call.
Own the Housecall Pro schedule: manage arrival windows, reschedules, and daily reshuffles.
Run invoicing, collections, payroll, permits, and AR follow-up so the owner stays in the field.
Offshore Launch is a business and growth operations firm helping home service owners scale their operations by designing, building, and staffing business and revenue operations. We are a people-centered agency that values career growth, teamwork, and work/life balance in a remote-first environment.
Manage and optimize daily dispatch schedules for field technicians across San Diego and Quad-County service areas.
Coordinate technician assignments based on location, availability, workload, and job requirements.
Monitor schedules and make real-time adjustments to handle cancellations, delays, and site access issues.
Vert Environmental is a leading third-party industrial hygiene consulting and testing company serving residential and commercial clients across California. For over a decade, they have been a trusted name in fast and accurate environmental testing, employing certified professionals who adhere to all regulations.
Handle inbound calls and messages as the main customer contact for a plumbing company.
Schedule appointments, coordinate dispatch, and manage administrative records.
Support CRM updates, follow-ups, and escalation routing to the owner.
Ottawater provides plumbing services in Ottawa, Canada, and needs a reliable front-office coordinator. They are a small, customer-focused team that values proactive communication and organized support.
Coordinate scheduling and dispatch of remote service specialists to balance workloads and optimize response times.
Act as the central communication hub between remote technicians, project managers, and service managers to drive team efficiency.
Manage service queues, verify technician documentation, and maintain accurate records in operational databases.
Trane Technologies is a global climate innovator providing sustainable and efficient solutions for buildings, homes, and transportation through brands like Trane and Thermo King. The company fosters an inclusive culture focused on bold sustainability commitments and offers comprehensive benefits to support employee well-being and growth.
Coordinate schedules of remote and field technical resources to maximize utilization.
Create and assign service requests from phone, email, or other channels and escalate as needed.
Act as client point of contact, monitor open tickets, and ensure team meets SLA commitments.
CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats.
Offshore Launch is a business and growth operations firm that helps home service owners scale through process, technology, and data. They are a people-centered, remote agency with a focus on teamwork, career growth, and work/life balance.
Serve as the primary point of contact for clients, field crews, and leadership.
Coordinate scheduling, dispatching, and work orders to keep projects on track.
Identify process improvements and support administrative functions to build a more efficient organization.
We are an irrigation and outdoor lighting company supporting Seattle-area operations. We are a growing team looking for a proactive, process-minded coordinator to help build efficient systems.
Coordinate technical support operations and route support tickets across the Technical Assistance Center to ensure timely resolution.
Prioritize and schedule work for TAC engineers based on client impact, urgency, and SLA requirements.
Maintain closed-loop client communication, monitor escalations, and track service data in ConnectWise.
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.