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20 jobs similar to Inbound Customer Service & Dispatch Scheduling Virtual Assistant

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United States

  • Manage inbound customer calls and book service appointments.
  • Coordinate technician dispatch based on availability and location.
  • Maintain accurate records and escalate complex issues as needed.

Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It fosters a collaborative remote work culture with support and training for virtual assistants.

Global

  • Handle inbound calls and messages as the main customer contact for a plumbing company.
  • Schedule appointments, coordinate dispatch, and manage administrative records.
  • Support CRM updates, follow-ups, and escalation routing to the owner.

Ottawater provides plumbing services in Ottawa, Canada, and needs a reliable front-office coordinator. They are a small, customer-focused team that values proactive communication and organized support.

US

  • Schedule service calls for field service technicians across the US based on priority and location
  • Create and route service tickets to service agencies while acting as a liaison between clients and technicians
  • Respond to service requests via phone and email and deliver excellent customer service

CGS Nexus coordinates service operations and dispatch for field technicians across the United States. They value clear communication, flexibility, and teamwork in a remote-first culture.

US

  • Coordinate scheduling and booking requests with accuracy and efficiency.
  • Input client information and verify reservation details.
  • Communicate updates and maintain clear booking records.

Aisles & Abroad is a travel and coordination company focused on booking and reservation support. They maintain a fully remote team with ongoing support, training, and a positive culture.

Global

  • Provide administrative and executive support, including email management, data entry, spreadsheet organization, and calendar coordination.
  • Handle customer and business support tasks such as responding to inquiries, scheduling appointments, and supporting lead research.
  • Adapt quickly to different small-business environments, helping organize processes and maintain clear documentation.

20four7VA connects skilled virtual assistants with clients worldwide, providing remote business support services. The company fosters a vibrant contractor community with free training, continuous guidance, and various open roles.

US

  • Serve as the primary point of contact for callers with a warm, professional presence.
  • Manage scheduling, gather client information, and route calls to the right teams.
  • Work fully remotely using RingCentral, Google Workspace, and client management platforms.

The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.

Global

  • Respond to incoming calls, texts, emails, and online inquiries while scheduling estimate appointments.
  • Maintain accurate lead, customer, and job information in DripJobs CRM and coordinate paperwork.
  • Follow up consistently with leads, monitor open tasks, and help improve workflows and SOPs.

20four7VA is a virtual assistant agency that connects independent contractors with clients worldwide. They provide a supportive community, free training, and constant guidance to their contractors.

US

  • Assist with coordinating bookings, reservations, and scheduling requests
  • Gather and organize client information and preferences
  • Communicate confirmations, updates, and follow-ups in a timely manner

Aisles & Abroad is a travel company focused on coordinating bookings, reservations, and client scheduling. They provide a supportive, collaborative team environment with flexible remote roles and opportunities for growth.

Global

  • Manage outbound client calling and appointment scheduling for a financial-services agency serving existing policyholders.
  • Use approved scripts to follow up on annual reviews, lapsed policies, and banking changes, and book appointments.
  • Maintain client lists, document call outcomes, and provide regular updates while working 20 hours per week remotely.

20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. They offer free training, constant support, and a vibrant community for their contractors.

Canada

  • Manage candidate outreach and appointment scheduling from initial contact through qualification and booking.
  • Qualify candidates through chat and short calls while tracking all leads in Airtable or ClickUp.
  • Meet response time and booked call KPIs while keeping recruitment pipelines organized and accurate.

The partner company supports growing direct-to-consumer and eCommerce brands with talent acquisition needs. They work in a fast-paced, fully remote environment with structured routines and a focus on high-performance outreach.

$8–$11/hr
Philippines

  • Manage and optimize daily dispatch schedules for field technicians across San Diego and Quad-County service areas.
  • Coordinate technician assignments based on location, availability, workload, and job requirements.
  • Monitor schedules and make real-time adjustments to handle cancellations, delays, and site access issues.

Vert Environmental is a leading third-party industrial hygiene consulting and testing company serving residential and commercial clients across California. For over a decade, they have been a trusted name in fast and accurate environmental testing, employing certified professionals who adhere to all regulations.

US

  • Coordinate schedules of remote and field technical resources to maximize utilization.
  • Create and assign service requests from phone, email, or other channels and escalate as needed.
  • Act as client point of contact, monitor open tickets, and ensure team meets SLA commitments.

CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats.

  • Coordinate client schedules, reservations, and service details remotely.
  • Maintain accurate records and communicate professionally via email and phone.
  • Provide administrative and customer support while collaborating with internal teams.

Aisles & Abroad is a service-focused company that coordinates client experiences and appointments. They maintain a professional, inclusive, and collaborative remote team with structured onboarding and training.

Mexico

  • Answer incoming customer calls promptly and professionally to assist with appliance repair service requests.
  • Manage and update customer information and service requests in CRM systems.
  • Complete daily administrative tasks and ensure excellent customer service.

My Hero VA is a virtual assistant and customer service staffing company that connects U.S. businesses with remote support staff. They focus on reliability and professionalism, hiring remote workers to handle customer service for their clients.

Philippines

  • Schedule and coordinate field technicians based on priority, location, and availability.
  • Monitor service tickets, track SLA compliance, and maintain accurate service documentation.
  • Coordinate with customers, vendors, and internal teams to ensure quality, efficiency, and customer satisfaction.

New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional growth.

$45,000–$65,000/yr
US

  • Coordinate and manage scheduling requests using established processes and systems.
  • Gather and organize client information and review details for accuracy and documentation.
  • Communicate updates and maintain organized records to support consistent coordination.

Aisles & Abroad is a company that provides client coordination and scheduling services to support smooth service delivery. The company fosters a supportive and collaborative team environment with structured onboarding and guided training.

$35,000–$65,000/yr
US

  • Assist with coordinating travel schedules and reservations for clients.
  • Organize client travel information and communicate booking updates.
  • Maintain accurate records and support efficient booking coordination.

Aisles & Abroad is a travel services company focused on coordinating client travel schedules and reservations. It operates with a remote team and emphasizes structured onboarding, support, and performance-based advancement.

Global

  • Provide administrative support to Customer Success and Sales Operations teams in a healthcare technology company.
  • Manage scheduling, reports, CRM records, and internal follow-ups.
  • Work remotely with a set schedule of 40 hours per week, Monday-Friday.

20four7VA is a virtual assistant staffing company that connects independent contractors with clients across developed markets. They provide ongoing support, training, and a vibrant community for their contractors.

$45,000–$65,000/yr
US

  • Coordinate scheduling requests, appointments, and reservations in a remote environment
  • Maintain accurate calendars, client records, and scheduling details
  • Communicate professionally with clients via email, phone, and online platforms

Aisles & Abroad is a remote-based company providing scheduling and administrative support services. It fosters a supportive and collaborative team environment with structured onboarding and opportunities for growth.