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About the Role:
- Seeking a bilingual (Spanish/English) customer support specialist to handle complex calls, including potential fraud-related concerns.
- The ideal candidate is empathetic, professional, and a strong communicator.
Qualifications:
- High School Diploma or GED required; some college preferred; 1+ year of customer service experience.
- Strong computer skills and ability to pass a background check.
Responsibilities:
- Handle inbound calls in English and Spanish, providing accurate guidance and using multiple systems.
- Collaborate with Tier 2/3 teams and manage challenging interactions with empathy and professionalism.
AdNet/AccountNet, Inc.
AdNet/AccountNet, Inc. is a women-owned human capital management firm founded in 1990, providing high-quality teams and subject matter experts. The company emphasizes acceptance and belonging in its practices, processes, and relationships.