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About the Role:
- Serve as a primary point of contact for a federal civilian program.
- Deliver reliable, professional, and customer-focused support.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and web chat inquiries.
- Resolve routine issues and maintain accurate account records.
- Meet SLAs and quality standards in a fast-paced environment.
Requirements:
- High school diploma or GED and 0-2 years of call center experience.
- Strong communication, active listening, and computer proficiency.
Benefits:
- Fully remote work within the United States.
- Professional development opportunities in customer service.
Jobgether
This organization supports a federal civilian program by delivering reliable, professional, and customer-focused assistance. They operate as a fully remote, collaborative team that prioritizes communication, accuracy, and customer satisfaction.