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Responsibilities:
- Handle inbound and outbound phone calls professionally and efficiently.
- Respond to customer inquiries via text, email, and other communication channels.
- Create, update, and manage customer cases within company systems.
Qualifications:
- High school diploma or equivalent.
- Minimum 1 year of customer service, call center, support, or case management experience preferred.
- Strong verbal and written communication skills.
Work Environment:
- Remote position for residents of specified states.
- Full-time, 40 hours per week, with working hours from 8:00am to 7:00pm CST, Monday to Friday.
- Paid training typically 1-2 weeks in length from 8:00am to 5:00pm Mon-Fri CST.
Five Star Solutions
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.