Remote Customer Service Representative

Responsibilities:

• Answer incoming calls and assist customers with reservations, booking updates, and general account inquiries.
• Navigate multiple computer systems while documenting calls and maintaining service quality.
• Provide accurate information and resolve customer concerns professionally.

Qualifications:

• High School Diploma or equivalent with 1+ years of customer service experience.
• Exceptional communication, organizational, and negotiation skills.
• Proficiency in Microsoft Office including Excel, Word, and Access and authorization to work in the US.

Benefits:

• Paid training and all equipment provided.
• PTO, medical, vision, and dental coverage.
• Company matching 401(k), employee assistance program, disability, and life insurance options.