New Member Care Navigator I - Temporary Position

Overview:

• This is a temporary 1099 contract position for 3 months, working second shift from 8:00 am to 5:00 pm PST, Monday through Friday.
• The role provides telephonic assistance to Uprise Health's clients and their members.

Responsibilities:

• Answer and triage inbound calls, verify and collect caller demographic information, and quote member benefits.
• Research and provide routine referrals based on members' needs and location, and handle questions about authorizations, benefits, claims, and incentives.
• Respond to Critical Incident Response and Management Referral requests, coordinate with Uprise providers, and document all activities in QuickCap and proprietary systems.

Qualifications:

• High school diploma or GED required; Bachelor's Degree in Behavioral Health field preferred.
• Experience working in a behavioral health environment and excellent customer service and problem-solving skills required.
• Working knowledge of Microsoft Word, Outlook, Excel, and internet; bilingual preferred.

Work Environment:

• Work is performed in normal office conditions with no physical discomfort, involving telephone use, computer work, and sitting.
• Uprise Health is an equal opportunity employer and prohibits discrimination and harassment of any type.