Act as primary contact for accounts, handling day-to-day requests and first-level support on platform, data and API issues.
Onboard new customers, drive adoption, and support renewals and upsell alongside senior commercial colleagues.
Prepare QBRs showing customer value and coordinate with Technical Solutions, Product and Sales to bring customer voice into roadmap.
Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.
Handle inbound and outbound customer support via phone, email, and chat for energy efficiency programs.
Assist applicants and program participants with rebate status, scheduling, submittal procedures, and program guidelines.
Complete administrative duties and professional outreach while maintaining high customer satisfaction.
AdNet/AccountNet, Inc. is a management consulting firm that provides high-quality staffing and executive search services. Founded in 1990, it is an 8(a), WOSB, and WBE-owned company that emphasizes unconditional acceptance and belonging in its culture.
Assist customers with natural gas bills, payments, and account information.
Research and resolve account issues while clearly explaining billing details and payment options.
Maintain accurate customer records and provide professional, empathetic support on every interaction.
Five Star Solutions provides customer service support for utility companies, helping customers manage their natural gas accounts. The company values diversity and is committed to building a professional, inclusive workforce while delivering high-quality service to clients.
Provide exceptional customer service via inbound and outbound contacts, handling orders, queries, and service issues.
Drive profitable growth and loyalty through a sales-through-service approach while meeting personal and team targets.
Work flexibly as part of a busy contact centre team, liaising with departments to ensure customer satisfaction.
Fresh Direct is a UK foodservice company providing high-quality food and support to customers, and is part of Sysco, the world's leading foodservice business. With a supportive culture and recognition for colleagues, they offer career growth and a range of benefits.
Visit customers' homes to assess suitability for solar PV, heat pumps, insulation, and complete Energy Performance Certificates.
Capture measurements and data for heat loss calculations to produce quotes and inform low carbon heating system designs.
Expertly explain the process to customers and advocate for renewable technology, ensuring an outstanding experience.
Octopus Energy Services drives the transition to greener, cheaper energy by installing smart meters, EV chargers, heat pumps, and solar in homes. It's part of Octopus Energy Group, a fast-growing company named the UK's top employer in 2025, with a culture of autonomy and innovation.
Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.
A fast-growing climate tech company accelerating the transition to a carbon-free electricity grid. It offers a remote-first, international working environment focused on clean energy and digitalisation.
Act as first point of contact for employees and managers, managing HR queries via Live Chat, email, and case management systems.
Provide clear first-line guidance on HR policies and processes, taking ownership to resolve queries with the wider HR team.
Maintain accurate, confidential employee records and help colleagues use HR tools and resources while improving the service.
EDF is an energy company helping to shape a smarter, energy-saving future across smart meters, heating, and electric vehicles. It is a large organisation, recognised as a Sunday Times Best Places to Work Top 10 Very Big Organisation, with an inclusive culture focused on personal success.
Respond promptly and accurately to customer service requests with empathy and professionalism.
Handle primarily inbound calls and occasionally make outbound calls to resolve inquiries and provide updates.
Maintain accurate customer records, process service requests, and support billing and route scheduling operations.
The company is an environmental services organization that provides waste management and related services. The culture emphasizes customer satisfaction and operational efficiency, with a collaborative and service-oriented team environment.
Develop and implement customer experience strategies aligned with Soligent's mission and business objectives.
Engage in quoting activities to support the sales team and ensure timely, accurate customer proposals.
Collaborate cross-functionally to drive continuous improvement, customer retention, and a customer-centric culture.
Soligent is the largest pure play solar distributor in the Americas, providing tools and solutions that empower homeowners and installers to transform energy production. It's a high-growth entrepreneurial company with a mission-driven culture focused on integrity, teamwork, and making solar the obvious choice.
Own and grow strategic client relationships, leading program launches and account health.
Serve as a strategic advisor, partnering with Sales on renewals and expansions.
Navigate complex challenges, presenting data-driven insights to executive stakeholders.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future by turning smart thermostats, EVs, and batteries into virtual power plants. The company offers a casual, flexible culture with generous benefits and a mission-driven team.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.