Own client relationships end-to-end, launching and operating best-in-class programs for utilities.
Serve as a trusted advisor, driving client goals and partnering with Sales for renewals and expansions.
Communicate data-driven results and technical messages to stakeholders, and develop deep product expertise.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future by turning smart devices into virtual power plants. They offer a casual, flexible work environment with a generous benefits package.
Act as primary contact for accounts, handling day-to-day requests and first-level support on platform, data and API issues.
Onboard new customers, drive adoption, and support renewals and upsell alongside senior commercial colleagues.
Prepare QBRs showing customer value and coordinate with Technical Solutions, Product and Sales to bring customer voice into roadmap.
Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.
Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
Drive adoption, training, and best practices to maximize customer value and ROI.
Identify growth opportunities and collaborate with sales to ensure retention and renewals.
Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.
Manage and grow a high-value customer portfolio across EMEA, building long-term partnerships with utilities, regulators, and energy companies.
Drive retention and revenue growth through upsell and cross-sell initiatives, ensuring best-in-class adoption and satisfaction.
Represent Energy Exemplar as a thought leader at EMEA industry events and forums, shaping product innovation as the voice of the customer.
Energy Exemplar provides software for energy modeling and simulation, including PLEXOS, Aurora, and Adapt2, empowering transformative energy decisions. It is a fast-growing global team that values ownership, integrity, innovation, and customer success.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Run onboarding projects end to end, keeping every site's status current and visible.
Work daily with site contacts and operations leads on curtailment plans, documentation, and installation.
Support customers through dispatch events and improve handoffs across teams.
Voltus helps commercial and industrial customers earn cash through demand response programs by maximizing their operational flexibility in energy markets. The company hires bright, gritty, and good people who care about a cleaner energy future and thrive in a fast-paced, entrepreneurial environment.
Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.
A fast-growing climate tech company accelerating the transition to a carbon-free electricity grid. It offers a remote-first, international working environment focused on clean energy and digitalisation.
Drive customer success across a portfolio of SMB customers, focusing on adoption, engagement, retention, and growth.
Lead customer engagement through direct interactions and scalable programs like webinars and office hours.
Partner with stakeholders and cross-functional teams to resolve challenges and ensure a seamless customer experience.
Onit is a legal technology company that builds AI-powered platforms for enterprise legal management, matter management, spend management, and contract lifecycle processes. The culture is innovative and fast-paced, focused on modernizing legal operations with bold thinkers and builders.
Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.
Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.
Lead a team of Customer Success Managers and Strategic Account Managers to drive renewals, expansion, and customer outcomes.
Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for strategic accounts, carrying an expansion quota.
Serve as executive sponsor for enterprise accounts, guiding long-term adoption and multi-year roadmap alignment.
Cayuse empowers organizations to conduct globally connected research with proven, integrated, and easy-to-use technology. Their growing team of highly skilled experts is committed to customer success and industry-leading solutions.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Manage and grow relationships with an assigned portfolio of clients, serving as a trusted day-to-day partner.
Drive platform adoption, client engagement, and strategic account plans to ensure clients maximize value.
Analyze client health and collaborate with internal teams to support retention, growth, and issue resolution.
iCapital is a financial technology company powering the world's alternative investment marketplace. The company fosters a culture of innovation, collaboration, and client success, offering comprehensive benefits and an equal opportunity environment.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Own run-state client portfolio health, leading operational check-ins and health reviews.
Build trusted relationships with key stakeholders and act as a strategic advocate for clients.
Drive renewals, upsell, and cross-sell opportunities to deliver ongoing value and growth.
Stoneridge Software is a Microsoft Dynamics implementation partner that helps businesses succeed with software solutions. As a 2025 Top Workplace Honoree, the company fosters a remote-forward culture emphasizing collaboration, continuous improvement, and work-life balance.
Own day-to-day engagement and success plans for Trulioo's largest customers across payments, crypto, and financial services.
Lead high-stakes customer engagements, resolve escalations, and drive adoption of Trulioo's full product suite to achieve high NPS.
Leverage AI and data analysis to identify upsell opportunities, streamline workflows, and mentor the customer success team.
Trulioo is a global leader in digital identity verification, enabling businesses to onboard customers, reduce costs, and fight fraud by verifying over 5 billion people and 700 million business entities across 195 countries. Headquartered in Vancouver with offices in San Diego and Dublin, Trulioo is a people-first company recognized as a BC Top Employer, fostering a collaborative and inclusive culture.
Drive long-term customer value and product adoption across strategic accounts.
Partner with Account Managers and Renewal Managers to ensure portfolio retention and growth.
Lead Executive Business Reviews with C-level stakeholders to validate ROI and align roadmaps.
WorkWave empowers service professionals with software solutions to run their businesses more efficiently and deliver exceptional service. As a global tech leader with a startup's energy, they maintain a laid-back, high-performing, customer-obsessed culture.
Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Define and execute the regional customer success vision and strategy for the Americas financial services business.
Lead and develop a high-performing customer success organization while partnering with Sales, Engineering, and Product Management.
Build trusted relationships with senior customer stakeholders to drive adoption, retention, and growth.
SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive culture, innovative technologies, and world-class employee experience.