Manage and grow a high-value customer portfolio across EMEA, building long-term partnerships with utilities, regulators, and energy companies.
Drive retention and revenue growth through upsell and cross-sell initiatives, ensuring best-in-class adoption and satisfaction.
Represent Energy Exemplar as a thought leader at EMEA industry events and forums, shaping product innovation as the voice of the customer.
Energy Exemplar provides software for energy modeling and simulation, including PLEXOS, Aurora, and Adapt2, empowering transformative energy decisions. It is a fast-growing global team that values ownership, integrity, innovation, and customer success.
Run onboarding projects end to end, keeping every site's status current and visible.
Work daily with site contacts and operations leads on curtailment plans, documentation, and installation.
Support customers through dispatch events and improve handoffs across teams.
Voltus helps commercial and industrial customers earn cash through demand response programs by maximizing their operational flexibility in energy markets. The company hires bright, gritty, and good people who care about a cleaner energy future and thrive in a fast-paced, entrepreneurial environment.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.
Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
Drive product adoption and identify upsell and expansion opportunities.
Act as the voice of the customer internally, resolving issues and conducting business reviews.
Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.
Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
Contribute to knowledge management by creating documentation, playbooks, and help center content.
Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.
Manage and oversee the Customer Delivery team, ensuring smooth implementation of our SaaS platform for enterprise clients.
Implement operational changes, improve processes, and provide synthetic reporting on project health to key managers.
Take a hands-on approach to manage complex accounts, analyze client systems, and design robust data/integration pipelines.
Granular is a fast-growing climate tech startup developing a platform to help the electricity system transition towards 24/7 clean energy. We are extremely well funded with a long runway and dedicated to fostering diversity and nurturing talent.
Manage a book of global, complex customers to drive adoption and growth.
Perform adoption analysis and lead joint planning to increase product value.
Drive customer advocacy by aligning cross-functional teams to resolve issues.
Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Be the voice of the customer, turning insights into actions that improve outcomes and experience.
Drive product adoption and value realization through success planning and executive business reviews.
Partner with Sales to identify upsell and cross-sell opportunities while managing retention.
Unit4 empowers people in service organizations with innovative Enterprise and Business software solutions. They are a people-first community with a high-performance team that values trust, accountability, and authenticity.
Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive outcomes.
Conduct workshops and create success plans to maximize customer value and ensure adoption.
Collaborate cross-functionally with Sales, Support, and Product to resolve technical issues.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. We are a public company with a diverse workforce, committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Own a portfolio of client accounts post-sale as their primary point of contact.
Drive product adoption and engagement across large user bases using usage analytics.
Run performance reviews, lead QBRs, and identify expansion opportunities.
Aveni is an award-winning AI technology company that builds agentic systems using NLP and LLMs to automate and innovate for the financial services industry. It is a high-growth scale-up with a remote-first, collaborative culture focused on shared success.
Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Own retention and churn for a book of enterprise and mid-market accounts, using data to spot risk early.
Act as a trusted advisor, translating technical results into business value like indexing, organic traffic, and AI visibility.
Partner with Product, Support, and Account Management to drive proactive retention and share customer feedback.
Prerender helps marketers build dynamic JavaScript websites while keeping them visible to search engines and AI platforms, serving over 100,000 sites. It's part of saas.group, a fully remote portfolio of 25 brands with nearly 380+ colleagues and a small, high-trust culture.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Own day-to-day relationships for a book of 120+ accounts, driving engagement and renewals.
Use data and dashboards to track health signals and forecast renewal outcomes.
Identify expansion opportunities and collaborate with Sales to grow customer value.
Netlify is the most popular platform for building, deploying, and scaling modern web applications, serving millions of developers and organizations. It is a Series D company with over $200M in funding, fully distributed, and focused on creating a collaborative and inclusive culture.
Founding Account Manager for the EU, building the account management function from scratch with no playbook.
Own expansion revenue and retention for self-service customers and high-potential key accounts across Europe.
Run engagement experiments, rescue at-risk accounts, and analyze cancellations to drive growth and retention.
respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. Trusted by businesses in over 127 countries, the company operates as a globally distributed team with a diverse and inclusive culture.
Own the post-implementation customer journey for hospitality SaaS customers, driving adoption and retention.
Manage a portfolio of international B2B customers, building trusted stakeholder relationships and mitigating risks.
Collaborate across Account Management, Product, Support, and Sales to deliver exceptional customer outcomes.
They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.
Own a named book of Growth customers as their trusted advisor for adoption, value, and technical health.
Understand data flows, usage, and reporting to spot gaps and triage issues across data, configuration, and integration.
Partner with Account Management and deliver 1:many programmes, workshops, and customer events.
Bloomreach is building the world's premier agentic platform for personalization, helping businesses connect with customers through AI-driven search, marketing, and conversational shopping. The company powers personalization for more than 1,400 global brands and operates with a virtual-first culture focused on freedom, trust, and employee well-being.
Act as the primary support point of contact for a portfolio of assigned customer accounts, owning end-to-end case management.
Monitor all open, pending, and recently closed cases, proactively following up on aging, stalled, or high-priority issues.
Communicate directly with customers via email and meetings, providing timely updates and setting clear expectations.
Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. Over one million drivers and 100,000 companies trust Motive's integrated platform to power operations, prevent accidents, and reduce costs.