Customer Success Associate
Remote regions
EuropeBenefits
6w PTO
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The mission of this role:
- Be the day-to-day contact for existing customers, providing level 1 support on platform, data and API issues.
- Onboard new customers, drive adoption, and support renewals and upsell.
Responsibilities:
- Handle day-to-day requests and first-level support, keeping account health up to date in HubSpot and Notion.
- Prepare QBRs showing value, coordinate with Technical Solutions, Product, and Sales.
What's in it for you:
- Remote-first with 30 days' holiday, gym subsidies, therapy, and equity.
- Transparent salaries plus commercial variable component.
Granular Energy
Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.