Act as primary contact for accounts, handling day-to-day requests and first-level support on platform, data and API issues.
Onboard new customers, drive adoption, and support renewals and upsell alongside senior commercial colleagues.
Prepare QBRs showing customer value and coordinate with Technical Solutions, Product and Sales to bring customer voice into roadmap.
Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Manage a book of global, complex customers to drive adoption and growth.
Perform adoption analysis and lead joint planning to increase product value.
Drive customer advocacy by aligning cross-functional teams to resolve issues.
Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.
Build and maintain trusted relationships across an assigned customer portfolio, engaging executive sponsors, program leadership, IT, and end users.
Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.
Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.
Next Chapter Technology provides the CaseWorks platform, delivering document management, content services, workflow automation, and document infrastructure solutions for Health & Human Services agencies. The company is a close-knit, ambitious team that values individual contributions, collaboration, and shared vision for growth.
Lead the timely and successful onboarding of new customers, ensuring every launch is flawless.
Manage day-to-day communication with customers and internal teams during implementation.
Recommend recycling and savings plans tailored to customer needs and business objectives.
RoadRunner is a technology-driven waste and recycling company dedicated to accelerating the road to Zero Waste and modernizing the waste industry with data-driven strategies. Founded in 2014, the company has a people-first culture, serves thousands of customer locations nationwide, and has been recognized as a Best Place to Work.
Own the full customer journey for single-location auto repair shops from contract signing through the first six months.
Guide new shops through onboarding, lead hands-on training, and drive product adoption.
Monitor usage, manage escalations, and collaborate with internal teams to ensure retention.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, we have grown into an industry-leading team that values transparency, integrity, innovation, and a service-first mindset.
Own onboarding and rollout across dealerships and multi-rooftop groups, coordinating integrations, training, and launch.
Drive adoption by connecting product usage to measurable dealership outcomes and building trusted leadership relationships.
Manage risk, run check-ins, and identify retention and expansion opportunities.
AgentDynamics builds AI agents for automotive retail, integrating with CRM and DMS platforms to automate sales and service workflows. We've expanded from a single dealership to multi-rooftop dealer groups in under a year, with a high-ownership culture and significant autonomy.
Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
Configure customer accounts, workflows, and user access while performing quality assurance testing.
Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.
Lead day-to-day onboarding execution, securing customer access, coordinating technical setup, and keeping projects moving from access through delivery.
Partner closely with the Head of Customer Experience, run customer-facing meetings, and own monthly check-ins for an assigned book of churches.
Translate between customers and the dev team, document processes, and build the operational backbone as Nurture scales.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Part of Pushpay, it has 550 teammates supporting over 10,000 customers and is named a best place to work.
Manage a portfolio of construction clients to drive product adoption and success.
Partner with cross-functional teams to ensure customer needs are met.
Analyze usage data to identify risks and opportunities for growth.
Fieldwire is a construction management software platform that streamlines field operations and collaboration. Backed by Hilti, the company serves general and specialty contractors with a focus on improving project efficiency.
Drive solar and battery projects from lease signature to commercial operation, running parallel workstreams across owners, developers, lenders, and EPCs.
Own owner engagement by delivering clear asks, regular updates, and quarterly reviews with senior institutional real estate stakeholders.
Build the playbook, processes, and communication standards that let Lumen's project success function scale across a multi-hundred MW portfolio.
Lumen Energy is a modern solar broker for the nation's largest commercial real estate owners, helping them turn underutilized rooftops and parking lots into profitable solar and battery revenue. The team is backed by leading investors, includes alumni from Google X, Stem, Bain, Citi, and Arcadia, and is united by a mission to power the built environment with profitable clean energy.
Drive client success by ensuring ContactEngine deployments achieve expected business benefits and contract renewal.
Maintain strategic client success plans, build business cases, and coordinate all activities with client stakeholders.
Deliver technical guidance, process architecture, metrics, and quarterly business reviews to enable account growth.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse in AI, cloud, and digital, consistently recognized as a market leader.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.
Develop deep expertise in Tekmetric Marketing and the auto repair industry to guide customers through onboarding.
Host group onboarding calls, ensure customers are on track for launch, and clearly communicate setup requirements.
Collaborate with sales, customer success, operations, support, and engineering teams to improve the onboarding process.
Tekmetric builds cloud-based software that helps auto repair shops run smarter, grow faster, and serve customers better. Founded in Houston in 2017, the company is an industry-leading solution known for transparency, integrity, innovation, and a service-first mindset.
Own day-to-day relationships for a book of 120+ accounts, driving engagement and renewals.
Use data and dashboards to track health signals and forecast renewal outcomes.
Identify expansion opportunities and collaborate with Sales to grow customer value.
Netlify is the most popular platform for building, deploying, and scaling modern web applications, serving millions of developers and organizations. It is a Series D company with over $200M in funding, fully distributed, and focused on creating a collaborative and inclusive culture.
Own the full renewal lifecycle for strategic K-12 accounts and drive retention.
Lead onboarding, product adoption, and training to maximize platform value.
Use data and customer feedback to advocate for improvements across teams.
Incident IQ is the leading workflow management platform built exclusively for K-12 districts, connecting technology and operations for schools. Trusted by over 2,000 districts and 12 million students, the company offers an energetic, collaborative culture with a focus on work/life balance.