Develop deep expertise in Tekmetric Marketing and the auto repair industry to guide customers through onboarding.
Host group onboarding calls, ensure customers are on track for launch, and clearly communicate setup requirements.
Collaborate with sales, customer success, operations, support, and engineering teams to improve the onboarding process.
Tekmetric builds cloud-based software that helps auto repair shops run smarter, grow faster, and serve customers better. Founded in Houston in 2017, the company is an industry-leading solution known for transparency, integrity, innovation, and a service-first mindset.
Own onboarding and rollout across dealerships and multi-rooftop groups, coordinating integrations, training, and launch.
Drive adoption by connecting product usage to measurable dealership outcomes and building trusted leadership relationships.
Manage risk, run check-ins, and identify retention and expansion opportunities.
AgentDynamics builds AI agents for automotive retail, integrating with CRM and DMS platforms to automate sales and service workflows. We've expanded from a single dealership to multi-rooftop dealer groups in under a year, with a high-ownership culture and significant autonomy.
Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
Configure customer accounts, workflows, and user access while performing quality assurance testing.
Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.
Own customer business outcomes and value realization by managing a portfolio and translating solutions into measurable value.
Protect retention through proactive risk management and drive growth by identifying expansion opportunities with Account Management.
Lead strategic conversations, QBRs, and renewals, turning data into executive-ready recommendations.
Cardata provides automated software and services for vehicle reimbursement, replacing outdated programs for businesses. They are a small but mighty team focused on impact, growth, and customer success.
Own success and health for a portfolio of Automotive customers, driving adoption and mitigating churn.
Partner with customers to maximize value, identify upsell and cross-sell opportunities, and secure renewals.
Act as a trusted advisor and customer advocate, conducting check-ins and solving challenges proactively.
Podium brings AI Employees to local businesses to turn every conversation into revenue. Trusted by 60,000+ businesses, Podium has crossed $100M in AI Agent ARR and deploys 10,000 AI employees, with a culture focused on growth and high standards.
Lead the timely and successful onboarding of new customers, ensuring every launch is flawless.
Manage day-to-day communication with customers and internal teams during implementation.
Recommend recycling and savings plans tailored to customer needs and business objectives.
RoadRunner is a technology-driven waste and recycling company dedicated to accelerating the road to Zero Waste and modernizing the waste industry with data-driven strategies. Founded in 2014, the company has a people-first culture, serves thousands of customer locations nationwide, and has been recognized as a Best Place to Work.
Onboard new customers and guide them through the product to drive early adoption and success.
Manage ongoing customer relationships across email, phone, and chat, resolving issues and coordinating internally.
Track customer health metrics, identify upsell opportunities, and maintain CRM records to surface insights.
The company is an early-stage AI recruiting platform that helps hiring teams manage and optimize their recruiting processes. It is a small, customer-focused startup that values long-term partnerships and proactive customer success.
Manage a portfolio of 300 automotive dealer customers, building trusted relationships digitally.
Use data insights to improve product adoption, retention, and customer satisfaction.
Collaborate with sales and onboarding teams to deliver a seamless customer experience.
Carsales is an online vehicle marketplace that makes buying and selling cars a great experience. They have a large, evolving team with a collaborative culture, recognized as a Best Workplace in Australia.
Design and manage scalable 'one-to-many' customer success programs for large cohorts of merchants.
Own the first 90 days of the merchant journey, creating a smooth onboarding experience and helping customers reach meaningful value quickly.
Monitor merchant health metrics and proactively identify accounts showing signs of disengagement, friction, or potential churn.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in India. The role focuses on helping ecommerce merchants achieve success at scale, with a remote-first working environment and collaboration with leading ecommerce and subscription businesses.
Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
Contribute to knowledge management by creating documentation, playbooks, and help center content.
Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.
Support client adoption and satisfaction by delivering foundational product guidance and basic training.
Document client interactions and escalate routine blockers to senior team members as needed.
Maintain a learning plan to expand knowledge of CDK products and dealership workflows.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across automotive and related industries. The company fosters an inclusive culture that values curiosity, ownership, openness, and creating possibilities.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.
Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive outcomes.
Conduct workshops and create success plans to maximize customer value and ensure adoption.
Collaborate cross-functionally with Sales, Support, and Product to resolve technical issues.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. We are a public company with a diverse workforce, committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Serve as the trusted advisor for enterprise clients, driving engagement, retention, and expansion.
Guide customers through onboarding and QBRs to ensure they realize full value from AI solutions.
Collaborate with internal teams to resolve issues and identify upsell and cross-sell opportunities.
Trunk Tools is the leading AI company revolutionizing construction by embedding intelligent automation into field operations. With 100+ employees and $70M in funding, the startup is scaling fast and entering a period of hypergrowth.
Manage a book of global, complex customers to drive adoption and growth.
Perform adoption analysis and lead joint planning to increase product value.
Drive customer advocacy by aligning cross-functional teams to resolve issues.
Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.
Own a book of customers and drive their retention, delight, and commercial growth.
Become a product expert and advocate for customers while identifying upsell opportunities.
Collaborate with implementation and product teams to improve processes and optimize customer experience.
Griffin is a fully regulated UK bank that powers accounts and payments for fintechs and platforms. The company has a remote-first, high-autonomy culture with a small but growing team.
Own the customer journey from post-sale handoff through onboarding, adoption, expansion, and renewal for sports organizations.
Build trusted relationships with Club Directors and stakeholders, driving product adoption and customer health.
Establish repeatable account management playbooks and collaborate with Sales, CX, Marketing, and Product to improve the customer journey.
GameChanger is the #1 youth sports app for live streaming, scorekeeping, and team management, connecting families through technology. They are a remote-first, dynamic tech company based in NYC, solving big challenges in youth sports with a collaborative team.
Manage a high-volume portfolio of startup and early-stage SMB accounts, driving renewals, upsells, and day-to-day relationships.
Run the renewal pipeline end to end, forecasting accurately and closing on time, and negotiate commercial terms with confidence.
Spot and close expansion opportunities, get ahead of billing risk, and partner cross-functionally to maintain portfolio health.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and AI governance. Backed by Accel, Elevation, and Blume Ventures with $31.8M in funding, Sprinto is trusted by over 4,000 organizations across 75 countries and has 300+ native integrations.
Own a portfolio of n8n enterprise customers as the primary post-sales partner across onboarding, adoption, and renewal
Drive value by leading kickoffs, success planning, and executive business reviews that translate product usage into measurable ROI
Partner with Support, Solutions Engineering, and Sales to manage customer health and uncover expansion opportunities
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code, providing 500+ integrations for automation and AI. Founded in 2019, the company has grown to a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, with a builder-driven culture centered in Berlin.