Plan and run onboarding and audit calls, automated email campaigns, in-app messaging, and other programs that guide merchants toward successful product adoption.
Develop scalable outreach and intervention strategies to help merchants overcome challenges and improve retention.
Partner with Marketing and Product to create educational resources, including video tutorials, best-practice guides, how-to content, and other self-service materials.

What We're Looking For:

1–8 years of experience in Customer Success, Customer Onboarding, Sales Development, Technical Support, or a related function.
Strong understanding of scalable customer engagement and 'one-to-many' success models, with an interest in automation and lifecycle communication.
Familiarity with customer success platforms and automation tools such as Planhat, or the ability and willingness to learn them quickly.

Why Join Us:

Fully remote, remote-first working environment with the flexibility to work from wherever you are.
Opportunity to directly influence the success of hundreds of growing ecommerce brands.
High-impact role working with leading ecommerce and subscription businesses, with exposure to the Shopify ecosystem.

Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in India. The role focuses on helping ecommerce merchants achieve success at scale, with a remote-first working environment and collaboration with leading ecommerce and subscription businesses.

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