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Role Purpose:
- Ensure ContactEngine is deployed effectively to drive expected benefits and long-term account growth.
- Work with client stakeholders and internal teams to enable expansion beyond the current contract horizon.
Key Responsibilities:
- Understand client contracts, identify value-driving journeys, and maintain strategic success plans.
- Coordinate activities, escalations, and technical requirements while delivering process architecture and adoption guidance.
- Monitor metrics, deliver quarterly business reviews, and partner with Account Executives to identify growth opportunities.
Experience & Skills:
- Undergraduate degree or relevant experience with project delivery in IT or customer-facing environments.
- Strong commercial awareness, process mapping, and data analysis using Excel or common tools.
- Great communication and relationship management skills, with experience working in large corporate environments.
NICE Ltd.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse in AI, cloud, and digital, consistently recognized as a market leader.