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Responsibilities:
- Own renewals, forecasting, and strategic account health.
- Lead onboarding, adoption, and customer training.
- Advocate for customer needs across teams.
Requirements:
- 3-5 years in customer success or account management, ideally in SaaS/K-12.
- Strong communication, organization, and problem-solving skills.
- Proficiency with Google Suite and CRM tools like Salesforce.
Culture:
- Energetic, collaborative environment with excellent work/life balance.
- Competitive benefits including medical, dental, vision, 401k match, and PTO.
Incident IQ
Incident IQ is the leading workflow management platform built exclusively for K-12 districts, connecting technology and operations for schools. Trusted by over 2,000 districts and 12 million students, the company offers an energetic, collaborative culture with a focus on work/life balance.