Manage trade customer interactions via phone, email, and chat.
Process order management, pricing, quotes, returns, and reorders.
Resolve delivery issues, maintain SLAs, and improve workflows.
A partner company is seeking a Senior Representative to handle end-to-end order administration and customer support for trade accounts. The culture emphasizes collaboration, continuous improvement, and professional customer service.
Manage inbound calls, emails, and order processing for B2B customers with accuracy.
Validate orders and modifications, mitigating service impact and dollarized fines.
Resolve customer inquiries and issues across phone, email, and fax, collaborating with cross-functional teams.
Fortune Brands Innovations is a home, security and digital products company with iconic brands including Moen, Master Lock, and Therma-Tru. It emphasizes a customer-first culture, strong brands, and disciplined execution, fostering a collaborative environment.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Process and manage customer orders, especially for book products, ensuring accuracy and timely completion.
Serve as a customer service contact, responding to inquiries by phone and email with professional solutions.
Analyze operational reports, identify trends, and support continuous improvement initiatives.
The employer is a partner company focused on customer success and order management, serving clients with products such as books. They foster a collaborative, performance-driven culture with flexible working arrangements and comprehensive employee benefits.
Provide responsive customer service and process purchase orders accurately throughout the order lifecycle.
Coordinate order status, shipping updates, scheduling, and delivery expectations with internal teams.
Maintain accurate records and build positive customer relationships while balancing customer needs with production.
KLB Steel is a distributor of prime and secondary steel sourced from American steel mills, along with steel tubing for agriculture, construction, manufacturing, and general business applications. The company is committed to responsive customer service, personalized solutions, and long-term customer relationships, with employees collaborating across sales, logistics, and operations.
Coordinate purchase orders, shipments, and compliance documents for B2B merchants.
Work with Operations, Merchant Success, and transportation partners to resolve issues quickly.
Manage shipping labels, BOLs, and error reporting to ensure accurate, timely deliveries.
The company provides B2B fulfillment and supply chain coordination services for merchants, ensuring timely deliveries and compliance. It offers a fast-paced, performance-driven culture with a focus on collaboration and continuous improvement.
Manage service delivery and preventive maintenance scheduling for assigned customer accounts.
Coordinate customer support, invoicing, contract renewals, and account documentation.
Proactively communicate with customers and internal teams to resolve issues and strengthen partnerships.
This company provides service coordination and customer account management, ensuring reliable service delivery and customer satisfaction for assigned accounts. The workplace values collaboration, accountability, and professional development in a customer-focused environment.
Manage customer orders end-to-end, coordinating shipments, documentation, and carrier schedules.
Prepare and review export documents including BOLs, Commercial Invoices, and Packing Lists.
Resolve operational issues and keep customers, carriers, and warehouses aligned on shipment visibility.
The company is looking for an operations professional to coordinate complex international shipments, customer orders, and export documentation for a global supply chain environment. It is a fully remote, international team that values attention to detail, proactive problem-solving, and independent collaboration.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness of deliverables.
Schedule and plan work orders using company toolsets, reviewing information and prioritizing based on resource availability.
Maintain work order status from dispatch to close-out, documenting progress, communicating with technicians and customers, and escalating schedule deviations.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a People First, team-oriented culture focused on growth and collaboration.
Deliver remarkable customer service to industrial customers and retailers by phone and email.
Coordinate account and program setup with the Industrial Team and support Red Wing for Business.
Maintain deep product knowledge, resolve account concerns, and assist with e-commerce orders.
Red Wing Shoe Company is a privately-held global footwear company headquartered in Red Wing, Minnesota. We have 2,300 employees worldwide and keep a close-knit, family culture rooted in tradition and innovation.
Contact healthcare providers to obtain and verify required medical record documentation.
Respond to telephone and written inquiries promptly and professionally, resolving issues efficiently.
Serve as a liaison between providers and internal departments while processing and validating received records.
Empower AI provides AI-powered solutions for federal government agencies, focusing on health, defense, and civilian missions. Headquartered in Reston, Va., the company has three decades of experience and is recognized as a 2024 Military Friendly Employer, supporting a diverse and veteran-friendly workforce.
Manage the onboarding of new suppliers and ensure accurate catalog data.
Communicate directly with suppliers to guide them through onboarding and resolve discrepancies.
Collaborate with engineering and supplier teams to support technical integrations.
Labviva is a platform that enables customers to purchase products for R&D, life sciences, and maintenance and repair. The company focuses on delivering accurate supplier catalog data and seamless technical integrations.
Manage day-to-day order management for national account retailers and distributors, ensuring on-time shipments and resolving issues.
Monitor inventory and bourbon allocation orders, create weekly tracking reports, and provide KPI reporting.
Collaborate with National Accounts and Commercial Operations to streamline direct business processes and improve efficiency.
Sazerac Company is an independent, family-owned spirits producer and marketer behind brands like Buffalo Trace and Fireball. With 400 years of history and double-digit growth, it offers an innovative, collaborative culture.
Manage day-to-day order processing and ensure opportunities progress to revenue quickly.
Partner with cross-functional teams including Sales and Finance to resolve order questions and drive compliance.
Identify process improvements and use data-driven analysis to remove bottlenecks in the quote-to-cash cycle.
NielsenIQ is a global measurement and data analytics company providing consumer packaged goods manufacturers and retailers with accurate data and insights. With operations in 100+ markets covering over 90% of the world's population, the company fosters an inclusive, remote-friendly culture focused on innovation and excellence.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Support daily client care operations, including CRM updates, scheduling, and training coordination.
Prepare quotes, proposals, billing, collections, and software renewal documentation.
Coordinate communications, ensure client satisfaction, assist with onboarding, and handle ad hoc projects.
GR8 Global is an affiliation of top US accounting firms that matches global talent with audit, accounting, and finance opportunities. It prioritizes a positive and inclusive workplace culture where all talents are valued and developed.
Provide daily administrative support to sales: quotes, orders, renewals, and documentation.
Coordinate procurement, monitor stock, and liaise with suppliers to manage orders.
Maintain accurate records in ConnectWise, handle warranty claims, and escalate issues.
We provide end-to-end technology solutions that securely connect people, places, and information. Our global team of over 3,000 professionals works in a People First culture focused on collaboration, inclusion, and continuous learning.
Coordinate merchant purchase order trackers and shipments across fulfillment centers.
Manage BOLs, packing slips, labels, and dock appointments for retail compliance.
Escalate issues and collaborate with teams to drive operational excellence.
ShipBob is a global supply chain and fulfillment technology platform helping ecommerce merchants outsource or manage fulfillment. It is a fast-growing Chicago-based tech company backed by leading investors, with a culture of ownership, collaboration, and high performance.
Act as a customer-facing liaison, handling phone and email inquiries with professionalism.
Keep systems updated with detailed notes to guide future client interactions.
Collaborate with Senior Account Managers on problem-solving and conflict resolution.
OPENLANE is a technology company building a digital marketplace for used vehicles, providing data-driven insights to make wholesale easy. It has about 5,000 employees and a culture of curiosity, collaboration, and entrepreneurial spirit.