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Key Responsibilities:
- Manage trade customer interactions via phone, email, and chat.
- Process orders, quotes, returns, and resolve delivery issues.
Requirements:
- 2+ years customer contact center experience; SAP ECC preferred.
- Strong communication, problem-solving, and Excel skills.
Benefits:
- Primarily remote across US; onsite in select Michigan counties.
- Full-time role with exposure to SAP, Salesforce, and Genesys.
Partner Company
A partner company is seeking a Senior Representative to handle end-to-end order administration and customer support for trade accounts. The culture emphasizes collaboration, continuous improvement, and professional customer service.