Customer Service Representative

SI-BONE

Remote regions

US

Salary range

$25–$27/hr

Benefits

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General Responsibilities:

  • Update information in QAD ERP and CRM systems.
  • Manage order processing and respond to field requests.
  • Ensure deliveries align with surgery schedules.

Specific Responsibilities:

  • Maintain direct contact with sales teams throughout surgical transactions.
  • Resolve unexpected scheduling and shipping issues.
  • Support sales team by developing positive customer relations.

Qualifications:

  • High school graduate with some college and 3+ years of experience.
  • APICS certification a plus; medical device industry experience preferred.
  • Strong skills in MS Excel, QAD, Salesforce CRM.

SI-BONE

SI-BONE is a publicly traded medical device company that pioneered minimally invasive sacropelvic solutions with its iFuse Implant System for SI joint fusion. The company is fast-growing, has been used in over 90,000 procedures, and values agility, creativity, and teamwork.

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