Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.
Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch.
Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.
HighLevel provides an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization that values initiative, clarity, and execution.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Develop and execute strategic enablement initiatives to enhance time-to-value and customer adoption for post-sales teams.
Lead technical onboarding and training programs, including live demos and lab environments, for Customer Success and technical field teams.
Collaborate cross-functionally with Product, Engineering, and Customer Success leadership to refine enablement programs and drive measurable business impact.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. With a focus on AI-native culture, the company empowers employees and fosters innovation at scale.
Own onboarding and continuous enablement delivery for EMEA new hires, independently designing and delivering programs.
Manage onboarding logistics, schedules, and track new hire progress through their ramp period.
Act as primary point of contact between EMEA Sales, Product, and Customer Success leads on enablement priorities.
Pacvue is a leading Commerce Media OS powering over $12B in advertising spend across 100+ global retail media networks. With over 70,000 brands and agencies, they deliver a comprehensive platform for businesses of all sizes, fostering an inclusive global community.
Design and develop training programs, onboarding modules, and assessments for internal support teams and vendor partners.
Facilitate training sessions and provide direct coaching and actionable feedback to agents and vendor trainers.
Use QA findings and performance signals to identify training gaps and bring recommendations to management.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, building a product used by travelers every day, with a culture of trust, ownership, and freedom.
Deliver engaging new hire and upskilling training sessions using standardized agendas and trainer guides.
Monitor performance metrics, create improvement plans, and serve as a subject matter expert during training initiatives.
Step in to support members via phone, email, and chat to resolve complex travel issues with a professional tone.
Engine is an AI-native platform for intelligent travel, building proprietary technology and supply for modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine has been recognized as a Best Workplace for Innovators and Best Place to Work.
Design and deliver world-class onboarding for new GTM team members across Sales, Customer Success, and Solutions Engineering.
Translate product updates and GTM strategies into scalable enablement programs and certifications.
Define KPIs to measure enablement's impact on sales productivity, pipeline velocity, and deal size.
N8n is an open workflow orchestration platform built for AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, they've grown into a diverse team of over 260 across Europe and the US, backed by top investors and a valuation of $5.2bn.
Design, build, and maintain training content and curricula across formats (1:1, small group, webinar, asynchronous) keeping materials current.
Deliver role-specific training for practice administrators, front/back office staff, and DVMs, teaching best practices and workflows.
Partner with Project Managers, Build, CS, Support, and Product to ensure training aligns with customer needs and serve as a feedback loop.
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app to simplify veterinary clinic operations. The company focuses on strengthening client relationships through innovative technology and a culture that values performance and growth.
Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback for performance improvement.
Develop and deliver tailored coaching plans, training sessions, and skill refreshers to reinforce best practices.
Wing Assistant provides remote virtual assistants and staffing solutions to businesses worldwide. The company promotes a remote-first culture and supports employees working across diverse time zones.
Deliver engaging new-hire and upskilling training sessions using established guides and workflows.
Monitor performance metrics, identify skill gaps, and create coaching plans to improve outcomes.
Provide direct member and partner support through phone, email, and chat, resolving complex issues.
The company operates in a fast-paced, technology-driven travel environment, focusing on customer experience and modern travel technology. Its culture emphasizes employee development, high service standards, and adaptability, with remote work opportunities.
Own enablement strategy for Aveni Assist and Detect, shaping best practices for every user type.
Design and launch scalable certification and training programmes via LMS for thousands of users.
Build and lead a high-performing enablement team while delivering key training sessions yourself.
Aveni is an award-winning technology company using advanced AI and natural language processing to drive enterprise productivity in financial services. The company fosters a collaborative, innovative culture with remote flexibility and a strong commitment to diversity.
Manage the onboarding experience for new customers, conducting online and in-person training.
Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.
Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.
Drive a programmatic approach to enablement for global People Enablement Centers, leveraging the ServiceNow AI platform.
Design and execute a global training strategy supporting the full employee lifecycle, in partnership with PEC management.
Own new-hire onboarding programs and monthly quality audit programs to improve service delivery consistency.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. With over 7,700+ customers and a reputation as a FORTUNE 100 Best Company to Work For, they foster an AI-native culture where technology and talent are unstoppable together.
Lead the design and delivery of onboarding and skills training for Customer Success teams, focusing on Scorpion's technology suite and digital marketing concepts.
Facilitate engaging in-person and virtual learning experiences, adapting content based on audience needs and business priorities.
Analyze training data and performance metrics to continuously improve enablement programs and content.
Scorpion is a provider of technology and services that help local businesses thrive through marketing, AI support, and human expertise. The company fosters a culture of winning mindset, genuine care, constant improvement, and teamwork.
Prepare and deliver high-quality training to new and existing customers using adult learning principles and various instructional tools.
Enhance training effectiveness by evaluating formats, leveraging AI, coaching customer super users, and implementing reinforcement strategies.
Collaborate with Product, Support, and Customer Success teams to share insights and support achievement of KPIs, including process compliance and customer satisfaction.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners. Founded and privately held, it serves over 30,000 provider organizations, reinvests significantly in R&D, and is recognized as a top private cloud company and one of Canada’s Most Admired Corporate Cultures.
Own onboarding for new GTM hires across sales and customer-facing roles.
Build ongoing enablement programs that keep the team current as product and market evolve.
Design customer education programs that drive adoption and success.
1mind is building the next generation of revenue teams with an Autonomous Customer Experience platform that deploys AI-powered go-to-market teammates. The company is an early-stage, remote-first startup with a culture of ownership, fast execution, and inclusivity.
Execute the AMER partner enablement program, facilitating learning sessions and guiding partners through onboarding, skill development, and certification.
Manage partner communications, maintain content in the partner portal, and address enablement requests to drive engagement and capability.
Build relationships with cross-functional teams and track partner certification metrics to identify gaps and recommend targeted training.
Smartsheet provides a collaborative work management platform that integrates AI to automate tasks and uncover insights, enabling teams to focus on high-value work. With over 20 years of history, the company is publicly traded and fosters an inclusive culture that encourages innovation and diverse perspectives.
Own the GTM Enablement function, setting the vision for onboarding, training, and continuous learning for go-to-market teams.
Design and run onboarding, ramp, and certification programs, partnering with Product Marketing and Customer Education.
Use AI tools to synthesize content, orchestrate workflows, and report enablement impact to leadership.
Juniper Square is the Operations Partner for private markets, unifying technology, data, and fund administration services into a single platform. With 1,000+ employees and $350M+ in funding, the culture is built for ambitious, meaningful work with transparency and collaboration.
Design and deliver consultative sales training for onboarding professionals to drive expansion revenue.
Build coaching programs, playbooks, and AI-assisted tools to scale commercial skills globally.
Partner with Sales and RevOps to define qualified leads and track performance.
Mews provides a unified operating system for hotels, helping them run smarter and improve guest experiences. They are a fast-growing, remote-first company with a global team that values autonomy, curiosity, and high performance.
Own the onboarding and training of all new sales reps, setting standards and documentation for product, pricing, and playbooks.
Build call scoring rubrics and run weekly transcript reviews with AI tools to coach reps and managers on conversion performance.
Manage the KYC process and ensure SLAs are met, pushing fixes across sales, product, and marketing as needed.
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with suppliers worldwide. Processing $300M+ in annual transactions, they offer a collaborative, high-growth culture with unlimited holiday allowance.