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Customer Service

Role:

  • Lead customer-centered research and CX improvements within an enterprise strategy.
  • Guide projects from discovery to measurement while influencing cross-functional teams.

Responsibilities:

  • Conduct research, map journeys, and synthesize insights into actionable plans.
  • Facilitate workshops, prioritize initiatives, and track business outcomes.

Requirements:

  • 5+ years CX experience, strong facilitation, data fluency, and stakeholder influence.

Benefits:

  • Remote within US or EMEA.
  • Professional growth and collaborative culture.

Partner Company

Our partner is an established enterprise focused on customer experience and business performance. The culture emphasizes collaboration, trust, unity, growth, and care, with opportunities for professional development.

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