Support Trainer - EMEA
Remote regions
EMEABenefits
Unlimited PTO
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Instructional Design
Training Delivery
Training Program Design:
- Deliver and evolve onboarding and ongoing training for Support new hires.
- Create clear guides, videos, and workshops covering product and processes.
Continuous Improvement:
- Assess training needs with Support Leadership and update materials from feedback.
- Track trainee progress and connect training outcomes to ramp speed, CSAT, and QA.
Frontline Connection:
- Spend regular time handling Support tickets to keep training practical.
- Coach individuals and facilitate learning across different styles.
Benefits and Culture:
- Unlimited PTO, stock option exercise window, and learning/home-office budgets.
- Remote-first team across 22+ countries with annual offsites.
Ashby
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. They raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.