Customer Training & Adoption Specialist
Benefits
Unlimited PTO
12w maternity
12w paternity
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Curriculum Design
About the Role:
- Design and deliver customer training programs to enhance adoption and proficiency.
- Create dynamic, role-based learning experiences and personalized sessions.
- Develop scalable educational resources for users at every stage.
What You'll Do:
- Create and refine a dynamic training curriculum and change management program.
- Deliver remote and on-site training during implementation and post-implementation.
- Develop educational resources like videos, knowledge base articles, and webinars.
About You:
- 3+ years experience in customer training or related roles.
- Strong instructional design and curriculum development skills.
- Excellent communication and presentation skills.
Swiftly
Swiftly is a transit data platform that helps cities improve on-time performance and passenger information accuracy. The company serves over 200 transit agencies in 12 countries and fosters a mission-driven, collaborative culture.