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US Canada Unlimited PTO 12w maternity 12w paternity

  • Design and deliver dynamic training programs for transit agencies to enhance product adoption and proficiency.
  • Lead remote and on-site training sessions during implementation and post-implementation phases.
  • Develop scalable educational resources including videos, knowledge base articles, and webinars.

Instructional Design Curriculum Development Change Management Communication

20 jobs similar to Customer Training & Adoption Specialist

Jobs ranked by similarity.

US

  • Shape customer education experience through diverse training opportunities and platforms.
  • Develop customized content in written and video formats from concept to execution.
  • Collaborate with cross-functional teams to infuse content with diverse expertise and ensure consistency.

Tenna empowers customers to control their mixed assets anytime, anywhere on one comprehensive platform. The team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.

Global

  • Become a Bolt expert and evangelist, with deep knowledge of the product, common edge cases, troubleshooting workflows, and best practices.
  • Design and iterate on training programs and live sessions—including content, agendas, schedules, and playbooks—based on customer feedback and usage data.
  • Create educational content including video tutorials, walkthroughs, written guides, and onboarding materials that help users ramp quickly and get the most out of Bolt.

StackBlitz is the team behind WebContainers, which allows running Node.js in the browser and powers a fast online IDE. They built Bolt.new, an AI-powered app builder for creating and deploying web and mobile apps instantly, and they are a fully remote and globally distributed team.

UK Global

  • Design, lead, and deliver impactful learning experiences for customers, partners, and internal teams on the Maestro product.
  • Develop and facilitate workshop-style training promoting best practices in quality deployments.
  • Customize and create new courseware including hands-on labs for instructor-led and virtual instructor-led training.

Kinaxis is a global leader in end-to-end supply chain management, enabling supply chain excellence for all industries. With over 2,000 employees worldwide, we support 40,000+ users in over 100 countries and foster a culture of career growth and professional development.

$65,000–$68,000/yr
US

  • Design, deliver, and continuously improve training programs.
  • Equip staff with the knowledge, tools, and confidence needed to perform.
  • Support new-hire onboarding, skill development, and regulatory compliance training.

Evry Health is a next-generation health plan built on the belief that healthcare should be simple, transparent, and centered around the member. Their team is mission-driven, collaborative, and committed to removing the complexity that too often stands between people and the care they need.

Canada Unlimited PTO

  • Define and lead the strategy for customer and partner learning programs, aligning with product roadmap and customer success goals.
  • Oversee full lifecycle of learning programs including curriculum design, certification pathways, and scalable delivery models.
  • Collaborate across Product, Sales, Customer Success, and Partner teams to drive product adoption and value realization.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with an AI-infused platform. With over 2000 employees globally, we are committed to culture, technology, and customers while winning Top Employer awards.

  • Deliver technical training sessions through various formats ensuring participants grasp complex concepts.
  • Conduct site visits to identify the training needs of employees, collaborating with stakeholders.
  • Develop and implement evaluation mechanisms to assess the effectiveness of training programs.

T5 Services advances organizational excellence by bridging the gap between current capabilities and evolving technical requirements. While the job posting doesn't mention company size, they seem to value continuous learning and professional development.

$95,700–$166,634/yr
US 4w PTO

  • Design and develop leadership development programs and learning experiences.
  • Manage program timelines, logistics, communications, and stakeholder alignment.
  • Facilitate leadership development programs and workshops for leaders.

Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.

  • Create engaging and effective training materials that align with organizational goals.
  • Deliver Onboarding Training sessions on site ensuring participants grasp complex concepts and practical applications.
  • Develop and implement evaluation mechanisms to assess the effectiveness of training programs.

T5 Services is dedicated to fostering a culture of continuous learning and professional development. They aim to bridge the gap between current capabilities and evolving technical requirements with a focus on cultivating a skilled and proficient workforce.

Europe 5w PTO

  • Design and deliver training for new hires, retraining, and product updates using virtual and in-person sessions.
  • Review claims, calls, and emails to ensure accuracy and quality customer experiences.
  • Collaborate with subject matter experts and cross-functional partners to align training and quality initiatives.

Trupanion is a leading provider of medical insurance for cats and dogs in North America and Europe, helping pet owners budget and care for their pets. The company offers a collaborative, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves.

$50,000–$65,000/yr
US

  • Deliver virtual and classroom call center training for new hires and existing agents
  • Coach agents through live call monitoring, roleplay, and one-on-one feedback
  • Develop and update training materials, scripts, and sales exercises

SAPS LLC is seeking a Call Center Trainer to prepare new and existing agents for success in a sales-driven call center. They value diversity and do not discriminate based on various characteristics as an equal-opportunity employer.

$68,000–$93,000/yr
Canada

  • Craft captivating and accessible digital learning content using various tools.
  • Own the training lifecycle from content creation to evaluation, ensuring seamless execution and continuous improvement.
  • Document training processes and assess the impact of training initiatives to identify areas for growth and improvement.

Zensurance is redefining commercial insurance for Canadian businesses by making getting the right coverage simple, fast, and accessible through a digital-first experience. They have been recognized for its rapid growth and team values ownership, collaboration, and innovation.

US Unlimited PTO

  • Run live onboarding training sessions for new merchants via video calls, screen-shares, and occasional in-person visits.
  • Own the Post-Install support inbox, ensuring tight response SLAs and high-touch customer engagement.
  • Build and maintain scalable training materials and flag at-risk merchants early to drive long-term product adoption.

Scotch builds the next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. They have raised $28M from top venture firms and are recognized as a leader in liquor retail technology.

US

  • Oversee curriculum development for a large-scale federal government contract.
  • Design and redesign education and training content for maximum participation.
  • Provide expert advice and support for project management best practices.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations, and enhanced service delivery. Founded in 2012 and based in Alexandria, Virginia, they have 300+ employees nationwide and support more than a dozen agencies.

US

  • Design and orchestrate end-to-end training and certification programs for partners.
  • Drive awareness and adoption within top-tier partners.
  • Clearly communicate the economic value and ROI of Netomi solutions to partners.

Netomi is the leading agentic AI platform for enterprise customer experience. Backed by WndrCo, Y Combinator, and Index Ventures, they help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

$163,800–$235,400/yr
US

  • Own the full lifecycle of enablement for service teams.
  • Coach Enablement Leads in facilitation and content delivery.
  • Collaborate with Support, CX, HR, and regional site leaders.

Apollo.io is the leading go-to-market solution for revenue teams. They are trusted by over 500,000 companies and millions of users globally and are one of the fastest growing companies in SaaS, valued at $1.6 billion.

APAC

  • Work closely with Subject Matter Experts (SMEs) and the Training team to develop engaging content for Client Programs.
  • Build eLearning, virtual class content, and instructor-led courses using instructional design principles.
  • Control the Learning Management System (LMS) for APAC members.

They appear to be a company using the Breezy HR platform. The job posting does not contain enough information to give a detailed description of the company.

$124,500–$236,500/yr
US

  • Maintaining subject matter expertise for disease states, products and therapeutic areas
  • Developing and executing training programs and initiatives with minimal guidance
  • Designing and enhancing current curriculum to meet needs of the Commercial organization

AbbVie discovers and delivers innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. AbbVie strives to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience.

US

  • Create and deliver educational materials and training programs to improve customer onboarding and product adoption.
  • Own customer communication strategy to drive engagement and loyalty using data-driven segmentation and messaging.
  • Scale customer retention, identify upsell opportunities, and advocate for customer needs with internal teams.

Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform that provides grant management software for nonprofits. They serve over 5,500 organizations, have moved over $1 billion through their platform, and have a strong customer satisfaction score.

$29–$40/hr
US

  • Providing guidance and training to team members on CET Designer software use.
  • Creating photorealistic client-facing presentations to effectively communicate design concepts.
  • Managing multiple projects simultaneously while meeting deadlines and quality expectations.

Lakeshore creates innovative learning materials and world-class guest experiences for teachers, parents, and children. Since 1954, they’ve grown into a global community with over 50 stores and are building an infrastructure designed for scalability and using technology to improve efficiency.

United States

  • Design and produce high-quality sales enablement materials including pitch decks, one-pagers, battle cards, and objection-handling guides.
  • Develop and deliver internal training programs, workshops, and onboarding curricula to educate sellers on product capabilities and sales methodology.
  • Define and track key enablement KPIs including content adoption, training completion rates, ramp time, and impact on win rates.

Swiftly is a retail digital technology company that empowers regional and independent grocers to compete in a digital-first world with app, web, loyalty, and e-commerce solutions. With 70+ retailer banners and Series C funding, it is the first to seamlessly connect digital and in-store shopping, operating as a collaborative team of experienced professionals.