About The Role:
- Responsible for preparing new and existing agents to perform successfully in a sales-driven call center environment.
- Ensures agents are trained on product knowledge, systems, sales execution, objection handling, customer engagement, and compliance requirements.
- Transition agents to production with confidence and meet performance expectations.
What You’ll Do:
- Deliver virtual and classroom call center training for new hires and existing agents
- Coach agents through live call monitoring, roleplay, and one-on-one feedback
- Identify skill gaps and escalate performance risks to the Training Manager
Minimum Requirements:
- 2–5 years of call center experience in sales or customer service
- Experience delivering training, coaching, or onboarding in a call center environment
- Strong knowledge of sales techniques, objection handling, and CRM systems
SAPS LLC
SAPS LLC is seeking a Call Center Trainer to prepare new and existing agents for success in a sales-driven call center. They value diversity and do not discriminate based on various characteristics as an equal-opportunity employer.