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  • Act as a trusted bridge between families and the internal advising team.
  • Provide timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals.
  • Collaborate with team members to ensure services are delivered to fulfill family needs.

Communication Project Management Customer Success Account Management

20 jobs similar to Family Success Manager

Jobs ranked by similarity.

US Canada China

  • Build meaningful 1-on-1 relationships with students.
  • Guide students through college and graduate application strategy.
  • Edit essays and provide thoughtful feedback.

InGenius Prep partners with students pursuing admission to U.S. colleges and graduate programs through personalized mentorship, long-term development, and strategic guidance. They are a collaborative, fast-moving organization that values intellectual curiosity and thoughtful mentorship.

US

  • Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
  • Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
  • Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.

  • Serve as the primary contact for parents and students, providing timely and professional support via chat, email, WeChat, and phone.
  • Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
  • Guide customers through the learning journey and help ensure students receive a smooth and positive learning experience.

Think Academy US is an education technology company providing K-12 extracurricular learning services. We foster children’s ability to think critically and strengthen their logic skills. The company is a subsidiary of TAL Education Group, and we believe love and technology can make education better.

Unlimited PTO

  • Act as a designated support resource for assigned Account Managers.
  • Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance.
  • Collaborate with cross-functional internal teams for client issue resolution.

SmithRx is a rapidly growing, venture-backed Health-Tech company that aims to disrupt the Pharmacy Benefit Management (PBM) sector. They have hundreds of thousands of members onboarded since 2016 and pride themselves on a mission-driven and collaborative culture.

$45,000–$52,000/yr
US

  • Serve as the day-to-day contact for partner schools and organizations, delivering outstanding client service and promoting the brand.
  • Coordinate and conduct partnership activities, including in-person and virtual presentations and community engagement initiatives.
  • Track activities using internal systems and reporting tools while sharing insights from partner interactions to improve strategies.

The Princeton Review is a tutoring, test prep, and college admission services company helping students achieve their education and career goals. It has a network of 4,000 teachers and tutors, online resources, and more than 150 print and digital books.

$105,000–$120,000/yr
North America

  • Design and implement client success plans tailored to individual clients, including challenges, goals, and objectives.
  • Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
  • Provide detailed reporting to clients on service usage and effectiveness, identifying opportunities for improvement.

NRI provides managed solutions and recommendations to improve current solutions. They foster a highly collaborative, results-oriented, dynamic, and extremely positive environment where employees can challenge their skills and work with large, sophisticated, and progressive clients.

Global

  • Help families secure their financial futures.
  • Provide support and guidance to navigate life’s uncertainties.
  • Uphold the highest standards of integrity and ethical conduct.

Global Elite Empire Consultants is a third-party recruiter that connects dedicated individuals with opportunities. They value integrity, compassion and people who want to make a positive impact on the lives of others.

Global

  • Serve as a liaison between contracts, patients, patient families, and HHAs.
  • Ensure effective communication and identify areas of concern.
  • Support the delivery of high-quality care by completing required tasks.

SnappyCX connects experienced Patient Coordinators with its clients’ care teams. They focus on ensuring effective communication and supporting the delivery of high-quality care.

$65,000–$75,000/yr
US

  • Drive adoption, interpret engagement data, and guide institutions in optimizing their communication strategies.
  • Lead customers through onboarding and implementation to establish a strong foundation for long-term success.
  • Build strong, trust-based relationships with customers by combining data-driven insights with a deep understanding of their unique challenges.

Mongoose is on a mission to change lives by making conversation intelligence accessible to all in higher education. Their AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide. They value diversity and inclusion.

US

  • Provide personalized coaching support to learners through various communication channels.
  • Help learners identify the right resources aligned with their career and learning goals.
  • Support enrollment and onboarding processes, including registration assistance.

EnGen offers an AI-powered approach to English instruction, designed to solve a systemic access issue. They partner with employers, educators, and governments connecting workers with English skills and employment in high-demand industries; they have a nimble, empowering, and welcoming culture.

$117,831–$150,100/yr
US 3w PTO

  • Maintain executive relationships, lead projects, and serve as an escalation point for key accounts.
  • Develop strategic account plans to drive customer and Nuvolo’s growth.
  • Help foster adoption by raising client awareness and leveraging new product features and functionality.

Nuvolo is a global leader in modern, cloud-based Connected Workplace solutions built on ServiceNow. The company provides a platform to manage people, physical locations, assets, and work across departments while providing generous compensation, excellent benefits, and a passionate team culture.

$69,437–$94,982/yr
Canada

  • Deliver customer‑centric service that drives satisfaction and strong NPS.
  • Collaborate with internal teams to resolve issues and escalate product feedback.
  • Develop and execute account plans to support retention and relationship growth.

Applied Systems is transforming the insurance industry. With over 40 years of experience in the Insurtech game, they deliver innovative software and services that make them indispensable to their customers. The company builds a team ready to learn and try new things within a culture built on values.

$50,000–$50,000/yr
US

  • Coordinating Patient Care: Working with patients and families to create their initial treatment schedules and adjust appointments as needed, using creative problem-solving to accommodate busy schedules.
  • Patient and Family Support: Promptly, kindly, and thoroughly responding to inbound calls and emails to address patient and family questions or concerns.
  • Delivering Outstanding Service: Building strong, supportive relationships with patients, families, and the care team to ensure a smooth and positive experience at every interaction.

InStride Health aims to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. The company combines research-backed clinical care and innovative technology to eliminate the major problems with care today.

US

  • Educate clients on retirement, wealth protection, and financial strategies.
  • Conduct financial needs analyses and help develop personalized financial game plans.
  • Build long-term relationships with clients and families.

Traction Forge Financial, powered by the strength of Global Financial Impact (GFI), is expanding throughout Missouri. They are seeking motivated, entrepreneurial-minded individuals interested in building a career in financial services.

US

  • Engage in conversation and establish rapport with customers via email and outbound telephone communication.
  • Inquire and gather information as it relates to a customer's financial situation and financial goals.
  • Educate both customers and loan officers about next steps for a customer's file.

Welcome is hiring a Customer Service Representative. They seem to have a culture that values customer service.

US

  • Lead membership recruitment, growth, and retention within a bipartisan network of over 600 women education executives.
  • Support end-to-end planning, project management, and on-site execution for the organization's signature annual Summit and other in-person convenings.
  • Support the planning and execution of cohort learning experiences and manage executive coaching engagements and contracts.

Women Leading Ed is the nation's leading nonprofit network of bipartisan women leaders dedicated to transforming public education. The organization unites over 600 superintendents and executives to support women in top roles and drive systemic change for millions of students.

US

  • Participate in the planning and execution of the team’s work to maximize the impact of QuestBridge’s programs for high school students.
  • Provide operational support to college partners enabling their participation in QuestBridge programs.
  • Develop communications and resources for college partners, ensuring messaging is presented in a clear and concise way.

QuestBridge connects high-achieving students from low-income backgrounds with educational and career opportunities. From its founding over 30 years ago, QuestBridge has always been an organization focused on creating opportunities for students from low-income backgrounds.

US

  • Drive the successful adoption of multiple use cases across the organization.
  • Form strategic relationships with key stakeholders to understand customer’s objectives.
  • Anticipate client risks and strategize ways to help mitigate churn.

Seismic is a company that provides sales enablement solutions. They help businesses improve sales performance and drive revenue growth. The company seems to have a fast-paced, client-focused, and collaborative culture.

Canada

  • Assist clients with their home and auto insurance needs, answering questions and providing documentation.
  • Proactively reach out to clients regarding their policies to ensure their needs are being met.
  • Communicate effectively via phone, email, and SMS with potential clients to build trust and deliver outstanding customer service.

YouSet is revolutionizing the insurance industry by combining technology, data, and human expertise. They’re on a mission to build the most user-friendly and highly rated insurance platform in Canada and have helped over 250,000 users shop for insurance.

$82,600–$129,000/yr
US

  • Independently manage a minimum of fifty accounts, anticipate client needs, and drive retention and identify opportunities for up-sell.
  • Build strong relationships with primary client contacts and ensure day-to-day needs are met.
  • Prepare and conduct regular plan reviews with clients and partner with producer to define agendas and coordinate required materials.

Newfront is a team of risk and reward advisors providing industry leading services and resources in insurance, risk management, employee benefits and retirement programs. The company embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.