Source Job

• Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
• Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
• Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.

Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.

• Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
• Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
• Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.

Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.

• Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
• Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
• Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.

Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.

• Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
• Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
• Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.

Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.

• Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
• Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
• Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.

CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.

• Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
• Build trusting relationships with customers, understand their business goals, and drive product adoption.
• Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.

Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.

• Own renewals and growth across a high-volume book of business, including contract execution, license expansion, and price increases.
• Build and maintain living account plans, monitor account health, and drive early engagement for renewals.
• Collaborate cross-team as the customer's internal champion, representing Buildout at events and traveling up to one week per quarter.

Buildout provides an AI deal engine for commercial real estate brokerages, automating workflows from lead to commission. Trusted by over 50,000 brokers, they have a collaborative, high-growth culture.

• Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
• Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
• Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.

G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.

• Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
• Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
• Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.

6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.

• Manage a high-touch book of business of up to 50 accounts, driving contract renewals, upsells, and executive relationships to achieve NRR ≥110% and <8% churn.
• Lead a Solutions team to handle tactical account management while developing playbooks, segmentation, and coaching cadence to scale customer success.
• Drive adoption of Google Workspace and Gemini AI features through onboarding, product education, and proactive intervention based on usage signals.

Cloudasta is a Google ecosystem partner that helps clients maximize their Google Workspace and AI investments. As a growing company, they foster a collaborative and results-driven culture, with a focus on customer success and revenue growth.

• You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
• You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
• You identify and drive upgrade and expansion opportunities within your book of business.

EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.

• Manage rolling pipeline of customer renewals across a high-volume portfolio, initiating conversations ahead of contract expiration.
• Build and improve retention workflows using Salesforce and integrated tooling, contributing to scalable repeatable processes.
• Proactively build relationships with smaller and long-tail accounts, identify at-risk accounts early, and execute save strategies with cross-functional partners.

Upsun is a cloud application platform built for hybrid teams of humans and AI, providing predictable performance, security, and observability without backend infrastructure hassle. We are a remote global workforce of over 30 countries, committed to open source and an open, inclusive culture.

• Own end-to-end commercial strategy for enterprise accounts to drive revenue growth, retention, and expansion.
• Build executive relationships and identify upsell/cross-sell opportunities through consultative, value-based selling.
• Manage renewals, forecasts, and cross-functional teams to ensure successful customer outcomes.

LivePerson is a leader in trusted enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions every month. Fast Company named LivePerson the #1 Most Innovative AI Company in the world, and we are committed to an inclusive workplace.

• Own and develop executive-level relationships across a portfolio of strategic enterprise customers, becoming a trusted advisor.
• Lead customer account strategy and multi-year success planning, aligning Xplor solutions to customer priorities.
• Drive customer retention, contract renewals, and expansion opportunities while managing escalations.

Xplor Technologies powers experiences through modern vertical software, embedded payments, and AI capabilities, helping businesses in various industries simplify operations and elevate customer experiences. The company supports over 130,000 businesses across 72+ countries and is backed by world-class investors, with a culture guided by core values like 'Find a better way' and 'Do the right thing'.

• Own and deliver against enterprise renewal and expansion revenue targets.
• Serve as the primary commercial owner for assigned enterprise accounts, leading renewal plans and negotiations.
• Identify and drive expansion, cross-sell, and upsell opportunities while managing account health and risk.

Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is a growing, entrepreneurial organization with a culture of passion and challenging the status quo.

• Manage a portfolio of strategic accounts, driving retention and growth through strong relationships.
• Oversee contract renewals, pricing, and negotiations, identifying upsell and cross-sell opportunities.
• Collaborate with sales and customer success to ensure a seamless customer experience.

Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. With offices in the US, UK, Europe, and India, the company values diversity and encourages authenticity.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

• Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
• Manage renewals for 400+ customers, including pricing negotiations.
• Partner with Sales to drive expansion and cross-sell opportunities.

Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.

• Drive the success and growth of enterprise healthcare customers through strategic relationship management, product adoption, and operational excellence.
• Serve as a trusted advisor to large organizations, helping them maximize the value of innovative software solutions.
• Manage the complete post-sales customer lifecycle, including onboarding, training, support coordination, account management, and strategic guidance.

The partner company provides innovative software solutions for healthcare, helping providers improve patient experiences. They operate in a fast-paced, technology-driven environment with a focus on customer success.

• Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
• Leverage usage data and automation to proactively identify risk and expansion opportunities.
• Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.

Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.