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Role Overview:
- Own a portfolio of BlackCloak's most strategic enterprise clients.
- Drive retention, adoption, and expansion through trusted relationships.
- Lead onboarding, business reviews, and recovery plans for at-risk accounts.
What You'll Do:
- Use data, analytics, and AI workflows to show client value.
- Collaborate with Sales and internal teams on escalations and growth.
- Mentor fellow ERMs and improve team playbooks and processes.
Qualifications:
- 5+ years in enterprise customer success or account management.
- Strong cybersecurity knowledge and executive communication skills.
- Experience with CRM platforms and AI-assisted workflows.
Benefits:
- Fully remote role with flexible vacation and company equity.
- Comprehensive medical, dental, vision, and 401(k) match.
- Paid parental leave, life insurance, disability coverage, and home office stipend.
BlackCloak
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is a fast-growing leader in a new product category, serving Fortune 500 clients with a dynamic, fully remote culture.