Partner with sales reps to understand prospect goals, pain points, and operational requirements.
Conduct discovery sessions and deliver tailored product demonstrations and solution proposals.

Design and Configuration:

Translate business requirements into solution designs leveraging TMS configuration and API integrations.
Collaborate with product and engineering to ensure feasibility and alignment with roadmap.

Implementation Support:

Partner with customer success to ensure smooth handoff from sales to delivery.
Provide subject matter expertise during implementation, set delivery timelines, and drive deliverables to completion.

Customer Enablement and Support:

Act as a trusted advisor post-implementation, identifying optimization and upsell opportunities.
Provide Tier 2 support for integration and troubleshooting issues impacting daily operations.

Loadsmart

Loadsmart is a growth-stage logistics technology company that helps shippers, brokers, warehouses, and carriers move freight more efficiently. Valued at over $1 billion, it operates with a globally distributed remote team and values curiosity, clarity, results, commitment, and teamwork.

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