Support Engineers keep customers running by triaging, diagnosing, and resolving day-to-day issues.
This is an operations role focused on response and resolution time against SLAs, CSAT, and ticket ownership.
Expect 80% reactive work and 20% building articles, automations, and AI agents.

What You'll Do:

Own the queue, working tickets by urgency, impact, SLA, and engagement tier.
Diagnose and resolve technical issues with APIs, integrations, logs, and data mappings.
Run compliance operations including I-9, E-Verify, and USCIS notice remediation.

What We're Looking For:

Entry to mid level candidates with a proven track record and a portfolio of work.
Experience with support queues, AI projects, and a growth mindset.
Technical curiosity with APIs, logs, data mappings, and SQL, plus clear communication.

What We Offer:

Competitive salary and equity in a fast-growing startup.
Health, dental, vision, and retirement benefits.
Remote-first culture with optional in-person collaboration.

Onboarded

Onboarded is a platform that helps customers run onboarding and compliance operations. It is a fast-growing startup with a remote-first culture and an AI-first support team that invests in employee growth.

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