Mentor team members and partners to achieve engagement deliverables and promote customer goals.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.
Own end-to-end delivery of Enterprise implementation programs for large fire and EMS agencies.
Lead stakeholder and executive engagement across multi-department groups including command staff and IT.
Apply AI tooling to remove routine delivery work and maintain program plans in Rocketlane.
First Due provides transformative end-to-end software solutions for fire and EMS agencies, aiming to prevent first responder injury or death. The company offers a comprehensive benefits package including flexible PTO, medical coverage, and a fully remote workplace.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Lead a team of Implementation Managers to guide clients from signed contract through full activation, meeting target activation rates.
Provide hands-on coaching, resolve escalations, and coordinate with Sales, Operations, Product, Legal, and Client Success.
Set and track KPIs like activation rates, CSAT, and TTV, using dashboards to drive continuous improvement.
Second Nature built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. They are a team of 200+ passionate, creative people who strive to make a difference each day, creating the ultimate Triple Win for residents, property managers, and investors.
Lead end-to-end implementation of Fellow for large enterprise accounts from contract signature to full rollout.
Design and execute detailed rollout plans for org-wide deployments across multiple departments and regions.
Serve as primary post-sale point of contact and trusted advisor for enterprise stakeholders including IT and executives.
Fellow is an AI meeting assistant that helps teams turn conversations into decisions and action. It is a remote-first Series A startup headquartered in Ottawa, serving teams at companies like Shopify and HubSpot.
Lead enterprise-level client implementations from discovery through go-live, owning scope, timeline, and quality.
Direct cross-functional teams including Business Analysts, Solutions Architects, and Engineering Leads in a matrixed structure.
Manage client relationships, mitigate risks early, and guide UAT planning and adoption strategies.
Career Team is a workforce development organization that blends technology with high-touch services to drive outcomes for job seekers. Founded in 1996 and named one of America's 500 fastest growing private companies by Inc. Magazine, it is a private organization focused on closing the opportunity divide.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Lead the functional implementation workstream for enterprise SaaS deployments from kickoff to go-live, managing timelines, risks, and cross-functional coordination.
Facilitate discovery and requirements workshops to translate customer business processes into scalable configuration plans including workflows and permissions.
Partner with technical consultants and support training, UAT, and go-live readiness to ensure successful customer outcomes.
Itron provides intelligent infrastructure solutions that help utilities and cities manage energy, water, and city services. With over 5,000 global employees and a publicly traded status (ITRI), the company fosters an inclusive culture and commitment to employee growth.
Ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
Deeply understand the Samsara platform and explain its capabilities to businesses across various industries.
Drive business transformation by leading strategic customer engagements and orchestrating product consultation workshops.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. It is a publicly-traded hyper-growth company that values customer success and innovation.
Manage customer relationships to ensure success and retention.
Drive adoption of Samsara's IoT solutions to maximize value.
Collaborate with cross-functional teams to address customer needs and growth.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability of physical operations. As a recently public company, they focus on digitally transforming industries like agriculture, construction, and transportation.
Oversee planning, execution, monitoring, and closure of multiple customer projects, establishing strong stakeholder relationships.
Develop and maintain detailed project plans, managing scope, schedule, resources, budget, and track progress against milestones.
Identify risks, implement mitigation strategies, and manage scope changes through structured change control processes.
CaptivateIQ is transforming sales performance management with a platform for incentive compensation and sales planning. They are a fast-growing company backed by top-tier investors, serving high-growth clients like Netflix and Figma.
Own end-to-end customer implementations, enabling teams to accelerate time-to-value through standardized methodologies and governance.
Lead customer enablement and professional services, including training, education, and high-value engagements, driving growth and profitability.
Build an integrated delivery model across the customer lifecycle, partnering with Marketing, Sales, and Client Success to expand revenue and adoption.
Trackforce provides a leading SaaS platform for physical security workforce management, helping security companies streamline guard force management, improve response times, and reduce costs. With 4,600+ clients across 50+ countries and a growing team of 300+ professionals, they operate as a hybrid and remote team headquartered in Dallas, Texas.
Lead and coach a team of ~8 account executives to achieve quarterly targets and develop sales strategies.
Hire new account executives and provide onboarding and ongoing coaching for growth.
Work cross-functionally to solve problems, create training content, and embed cultural principles.
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights. With a focus on improving safety and efficiency, the company represents over 40% of global GDP industries and fosters a high-performance, inclusive culture.
Own portfolio health across 500+ concurrent customer implementations, managed through a team of 5 direct-report managers, catching risks before they surface as problems.
Set clear expectations with customers and internal teams, and build a management team that proactively communicates status without being asked.
Report portfolio health, risk, and progress upward to executive leadership in a clear, digestible format.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations while strengthening client relationships. The company has a standardized interview process and offers a performance-driven compensation culture.
Own delivery governance across the full portfolio, building risk-visibility systems and milestone gates.
Build and lead the PM organization, hiring and developing project managers and coordinators.
Raise the bar on enterprise delivery and drive operating rhythm and visibility.
CaptivateIQ is transforming how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by top investors like Sequoia, they power high-growth companies including Netflix, Figma, and Stripe.
Lead post-sales service delivery and account governance for strategic enterprise customers.
Act as the primary customer advocate and manage escalations across engineering, product, and support teams.
Drive proactive risk management, customer adoption, and retention strategies for long-term success.
They provide enterprise technology solutions focused on data infrastructure, cloud ecosystems, and platform operations. The company operates with a fully distributed team, emphasizing innovation, collaboration, and meaningful impact.
Lead a Professional Services team of EHS and Vault Platform experts, driving Customer Success.
Drive Implementation Excellence with prescriptive scoping and packaged solutions.
Build trusted executive relationships and manage escalations with humility.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year and are committed to making a positive impact on customers, employees, and communities.
Lead the regional implementation and evolution of the ESM Practice strategy, driving consulting excellence and commercial performance.
Act as a senior advisor to strategic clients, overseeing complex engagements and ensuring delivery quality.
Accelerate the development and adoption of ESM and AI-enabled solutions across the region.
Valiantys is an Atlassian Platinum Solution Partner that delivers cutting-edge team collaboration and productivity tools. The company is a global innovator with a focus on enabling organizational success through technology and a culture of flexibility and growth.
Lead end-to-end implementations for enterprise customers, owning platform configuration across Degreed solutions.
Facilitate discovery workshops that define learning strategy, AI use cases, and measurable outcomes with client stakeholders.
Mentor Implementation Consultants on platform configuration, delivery practices, and client communication.
Degreed is the leading enterprise learning system for workforce transformation, bringing together courses, videos, articles, and real-world skill insights. Named to Fast Company's World's Most Innovative Companies of 2026, Degreed is recognized for its AI-driven approach to closing the human readiness gap.