Lead multiple customer implementation projects of varying complexity from kickoff to successful production launch.
Manage scope, schedule, milestones, customer expectations, and risks throughout the implementation lifecycle.
Serve as the primary customer contact, translating business objectives into scalable platform configurations and best practices.
Amwell provides a technology-enabled care platform for digital health services, transforming healthcare through innovation and clinical excellence. With nearly two decades of service to major healthcare organizations, the company fosters a collaborative, customer-focused culture that values teamwork and continuous improvement.
Manage onboarding and implementation projects from kickoff to go-live.
Deliver virtual training and resolve client issues via JIRA and Asana.
Partner with internal teams to ensure smooth handoffs and client success.
The partner company provides a software platform for healthcare and human services, supporting DDA/IDD and assisted living programs. They foster a fully remote, collaborative culture with opportunities for professional growth.
Manage end-to-end implementation projects, including planning, resource allocation, and risk assessment.
Train customers directly and configure product builds during the implementation phase.
Collaborate with internal teams and clients to ensure successful onboarding and project delivery.
Surgimate is an enterprise SaaS company in digital health, providing tools for surgical scheduling and coordination. The remote-first team is distributed across the US with R&D centers in Israel and India, offering flexible work and opportunities for meetups and volunteering.
Lead seamless implementations and coordinate cross-functional go-lives.
Drive high-impact onboarding through launch strategies and engagement campaigns.
Own ongoing employer relationships as the strategic account owner.
We are building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges. We onboard 1,000 new patients daily, conduct 30,000 virtual visits per week, and are backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective.
Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
Configure customer accounts, workflows, and user access while performing quality assurance testing.
Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.
Own the full practice relationship from identification and acquisition to ongoing performance management and retention.
Conduct monthly performance reviews and coaching sessions with practice leadership to drive improvement.
Serve as the primary liaison between practices and Guidehealth's clinical pillars, ensuring service delivery and satisfaction.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes through AI and predictive analytics. It is a growing, physician-led organization that operates with agility and a collaborative culture focused on value-based care.
Own customer implementations from kickoff to successful launch.
Learn each customer's business and configure Distill around their goals.
Guide customers through onboarding, training, and adoption to drive value.
Distill provides an AI-powered platform that sends personalized outreach on behalf of founders and executives, turning cold emails into conversations. Backed by top-tier VCs, the remote-first team is small but growing, with a culture of autonomy and trust.
Serve as the main point of contact for TPA clients during new group implementations, gathering requirements and documenting them in standard templates.
Maintain detailed project plans and open items logs, coordinating day-to-day tasks for Implementation Managers and Specialists to ensure productivity.
Act as a liaison between internal teams (contracting, invoicing) and the Implementation Team, providing go-live support and participating in post-go-live improvement discussions.
SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management sector with a next-generation drug acquisition platform. With hundreds of thousands of members onboarded since 2016, SmithRx fosters a mission-driven, collaborative culture guided by integrity, courage, and togetherness.
Lead the timely and successful onboarding of new customers, ensuring every launch is flawless.
Manage day-to-day communication with customers and internal teams during implementation.
Recommend recycling and savings plans tailored to customer needs and business objectives.
RoadRunner is a technology-driven waste and recycling company dedicated to accelerating the road to Zero Waste and modernizing the waste industry with data-driven strategies. Founded in 2014, the company has a people-first culture, serves thousands of customer locations nationwide, and has been recognized as a Best Place to Work.
Own the strategy and performance of a complex portfolio of primary care partnerships, driving adoption, retention, and measurable performance improvement.
Build trusted relationships with clinical and operational leaders, serving as a strategic advisor on value-based care and workflow transformation.
Analyze data, lead performance reviews, and implement interventions to ensure sustained provider success and expansion.
Counterpart Health, a subsidiary of Clover Health, develops AI-enabled technology that supports primary care physicians in diagnosing and managing chronic conditions. They are a remote-first company with a diverse team of experts in value-based care and technology, dedicated to improving patient outcomes and reducing healthcare costs.
Lead end-to-end Enterprise Epic implementations across Revenue Cycle applications, overseeing design, build, testing, training, go-live, and stabilization.
Partner with hospital leadership and clinical stakeholders to align workflows and ensure successful adoption of best-practice processes.
Supervise and mentor analyst teams, driving milestone execution, risk mitigation, and smooth transition to production support.
Prime Healthcare is an award-winning health system headquartered in Ontario, California, operating 55 hospitals and over 360 outpatient locations across 15 states. They are one of the nation’s leading health systems with over 60,000 employees and physicians, dedicated to delivering high-quality care.
Guide enterprise clients through successful implementation and early stages of their customer journey.
Lead onboarding projects from planning through adoption, keeping timelines and stakeholders aligned.
Coordinate cross-functional internal teams and provide product education to ensure smooth client experience.
Our partner company provides compliance solutions, including KYC, transaction monitoring, and AML services. They operate globally with a remote-first culture, valuing diversity and offering professional development, flexible hours, and team offsites.
Drive key workstreams within large-scale hospital implementation projects.
Partner with hospital leaders and cross-functional teams to launch specialty pharmacy programs.
Build project plans, track progress, and solve problems in a fast-paced environment.
Shields Health Solutions partners with hospitals to build and operate specialty pharmacy programs. The company offers a fast-paced, consulting-style culture with high-visibility roles focused on patient care and professional growth.
Orchestrate the onboarding process for new veterinary hospitals from kickoff to go-live, coordinating logistics and ensuring readiness.
Deliver training sessions to equip veterinary staff with the knowledge and workflows to successfully integrate care plans.
Serve as the checkpoint owner, conducting readiness reviews and validating technical configurations before launch.
We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care. We are a rapidly growing category leader, on track to 5X this year, with a team that genuinely cares about outcomes.
Owning client onboarding, operational support, and service delivery for assigned clients from go-live through steady state.
Managing delegated services including Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing, ensuring compliance.
Tracking SLA performance, preparing report-outs, and serving as escalation owner for client operational issues.
Guidehealth is a data-powered healthcare company using AI and predictive analytics to make great healthcare affordable and improve patient outcomes. It is a physician-led, fully remote organization that values empathy, collaboration, and continuous learning.
Lead the implementation and configuration of EHR software solutions for LTPAC customers, translating business requirements into effective system setups.
Deliver high-quality training and change management support to ensure user adoption and maximize value from the solution.
Act as the principal liaison between customers and internal teams, managing project communication and resolving configuration issues.
PointClickCare is a healthcare technology company that provides electronic health record (EHR) solutions for long-term and post-acute care providers. It is a large enterprise with a collaborative culture, offering remote work flexibility and a focus on employee development.
Manage an assigned patient panel using clinical expertise and value-based care principles.
Build trusting relationships with patients and families to provide clinical and emotional support.
Coordinate interdisciplinary care across settings to reduce preventable readmissions and improve outcomes.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. We are a growing team committed to improving patient outcomes and quality of life, and we thrive in an innovative, evolving environment.
Lead client discovery and workflow planning to assess and improve referral management processes.
Deliver practical, role-based training for clinical and operational teams on Carefeed's Referral Management module.
Manage implementation through go-live, coordinate milestones, and support early adoption.
Carefeed helps senior living and long-term care organizations simplify operations, improve communication, and give staff more time to focus on care. It is a fast-growing startup with a culture that values growth and development.
Lead enterprise-wide Epic implementations across 50+ hospitals, managing end-to-end lifecycle from design to go-live.
Partner with clinical and executive leadership to align workflows and system design with best practices.
Oversee a large team of analysts, driving milestone execution, risk mitigation, and successful adoption.
Prime Healthcare is an award-winning health system headquartered in Ontario, California, operating 55 hospitals and over 360 outpatient locations across 15 states. With more than 60,000 employees and physicians, it is one of the nation's leading health systems, committed to delivering high-quality care.