Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and client delivery.
Own the overall implementation strategy and lifecycle from planning to go-live execution.
Serve as escalation point and key liaison between clinics and internal teams, ensuring seamless onboarding.
Vetcove modernizes the veterinary software and pet healthcare experience with a procurement marketplace, ecommerce, and practice management system. More than 25,000 hospitals rely on Vetcove, backed by Y Combinator and top venture investors, creating a fast-growing, mission-driven culture.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Be the voice of Nest for partner practices by responding to inbound requests via email, phone, and chat with empathy and urgency.
Build and update self-serve content like help center articles, training videos, and internal documentation that scale support.
Escalate bugs and pain points to Product and Hospital Success, advocating for customer needs in cross-functional syncs.
Nest Veterinary provides fully-managed, tech-enabled care plan solutions for veterinary practices. A high-growth startup on track to 5X this year, we combine design-forward products with a collaborative, mission-driven culture focused on making pet care accessible.
Design and manage clinic community programs, newsletters, referral programs, and online engagement initiatives.
Develop and run educational webinars and best practice playbooks to help clinics maximize platform value.
Analyze usage trends and health metrics to identify at-risk clinics and build targeted re-engagement plans.
Vetcove modernizes the veterinary software and pet healthcare industry with a procurement marketplace, home delivery ecommerce, and practice management system. Over 25,000 hospitals rely on them daily, and they are a fast-growing, mission-driven company backed by Y Combinator and top venture investors.
Own the end-to-end implementation project for PetDesk customers, ensuring a seamless onboarding experience.
Use a customer success-based conversation approach to educate customers on improving processes and saving time.
Conduct comprehensive training sessions to effectively teach customers how to use PetDesk's software features.
PetDesk provides client communication software for veterinary clinics to communicate with pet owners. The company is a remote-first employer with a personable, consultative culture and values delivering exceptional customer experiences.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Own Vetcove's major events end to end, from idea through execution and guest departure.
Lead flagship customer gatherings, annual company retreat, and team offsites creating high-touch experiences.
Turn broad objectives into detailed event plans spanning venues, programming, hospitality, and logistics.
Vetcove modernizes veterinary software and pet healthcare with a procurement marketplace, ecommerce, and practice management. Backed by Y Combinator, it is a fast-growing, mission-driven company serving over 25,000 hospitals.