Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Own portfolio health across 500+ concurrent customer implementations, managed through a team of 5 direct-report managers, catching risks before they surface as problems.
Set clear expectations with customers and internal teams, and build a management team that proactively communicates status without being asked.
Report portfolio health, risk, and progress upward to executive leadership in a clear, digestible format.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations while strengthening client relationships. The company has a standardized interview process and offers a performance-driven compensation culture.
Lead a team of Implementation Managers to guide clients from signed contract through full activation, meeting target activation rates.
Provide hands-on coaching, resolve escalations, and coordinate with Sales, Operations, Product, Legal, and Client Success.
Set and track KPIs like activation rates, CSAT, and TTV, using dashboards to drive continuous improvement.
Second Nature built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. They are a team of 200+ passionate, creative people who strive to make a difference each day, creating the ultimate Triple Win for residents, property managers, and investors.
Lead and manage the implementation and operation team to execute project plans for new and existing clients.
Partner with internal product development, operations, and client services to ensure successful and on-time delivery.
Continuously identify process improvement opportunities and mentor staff to maximize performance and potential.
Cotiviti is a healthcare data analytics and payment accuracy company that partners with clients to improve outcomes and reduce costs. The company fosters a collaborative culture and offers a remote work environment with a focus on innovation and teamwork.
Become a Tekmetric product expert and provide detailed account walkthroughs for new customers.
Establish strong relationships with customer stakeholders and manage data migrations.
Collaborate with sales, customer success, operations, support, and engineering teams to improve the onboarding process.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, Tekmetric has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.
Own the onboarding and deployment of new clients, including project management and execution of go-live events.
Lead in-person and remote staff training sessions tailored to varying technical comfort levels.
Coordinate device setup, troubleshoot issues, and support technical teammates with infrastructure.
Sage provides an integrated software platform to reinvent fall prevention and emergency response for older adults in senior living communities. The company is a growing, mission-driven team of ambitious entrepreneurs with a culture that values hard work, sustainability, and fun.
You will own complex software implementations from kickoff to go-live, managing 10-20 concurrent projects.
You will configure client applications using no-code flow builders and conduct quality assurance for regulatory submissions.
You will coordinate cross-functionally and scale implementation operations by developing SOPs and mentoring team members.
Veeva Systems is a mission-driven company and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, it surpassed $3B in revenue in its last fiscal year with extensive growth potential ahead.
Own the client's first 60 days end-to-end, from Sales handoff to a fully live, confident client.
Collaborate with Implementation, Accounting, and Revenue teams to drive activation and billing setup.
Manage a clean handoff to Strategic Account Managers and Revenue Optimization Managers for ongoing account management.
OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.
Manage 40+ concurrent customer implementations from handoff to launch.
Coordinate cross-functional teams and maintain clear customer communication throughout the implementation lifecycle.
Leverage AI tools and automation to improve productivity and portfolio accuracy.
We are a SaaS company focused on delivering successful customer implementations through disciplined project management. Our culture emphasizes proactive communication, operational discipline, and practical problem-solving in a fully remote environment.
Coordinate implementation workstreams across clinical, product, data, and operations teams to ensure successful partnership launches.
Maintain project plans, trackers, and dashboards to track progress, risks, and milestones.
Serve as key implementation contact for external partners, managing timelines and communication.
The company facilitates strategic partnerships across healthcare and life sciences organizations. It maintains a remote-first culture centered on patient impact, collaboration, and empathy.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Guide US and global clients from pre-contract to go-live, building playbooks and workflows for seamless onboarding.
Own the program end-to-end, including kickoff calls, SSO setup, milestone tracking, and client communication.
Act as a trusted advisor to HR leaders, designing engagement strategies that drive utilization.
LearnLux is a provider of workplace financial wellbeing, blending digital planning with access to financial planners. The company is venture-backed, has raised over $35M, and fosters a fast-paced, growth-focused culture.
Lead end-to-end implementation activities for growth and strategic healthcare clients, ensuring on-schedule, within-scope deployments.
Serve as primary implementation contact, facilitating stakeholder meetings and maintaining alignment throughout the implementation lifecycle.
Develop project plans, lead payer enrollment workstreams, and conduct business reviews to tailor implementations to client needs.
They provide healthcare technology solutions to large organizations. The company fosters a collaborative, fast-paced culture centered on innovation and continuous learning.
Act as a trusted advisor to customers, guiding them through business challenges and designing automation-driven solutions.
Lead discovery sessions, deliver implementations, and manage multiple consulting projects from ideation to adoption.
Collaborate with sales and internal teams to identify growth opportunities and ensure impactful technology adoption.
This company helps organizations transform their workflows through automation and AI-enabled solutions. They foster a collaborative, fast-paced culture and offer flexible remote work opportunities.
As an Engagement Manager, you lead customer implementations and ensure healthcare organizations realize value from Axuall's solutions.
You develop implementation strategies, build trusted partnerships, and coordinate cross-functional teams to deliver successful business outcomes.
The ideal candidate brings experience in enterprise software implementation, project management, and customer success, preferably in healthcare.
Axuall is a clinical workforce intelligence company that provides a national real-time practitioner data network to healthcare organizations. The company is backed by over two dozen leading healthcare organizations and focuses on improving clinical workforce efficiency.
Own use case deployments end-to-end from contract signature to go-live, driving accountability to timeline and quality.
Build Implementation Charters, configure platform settings, and coordinate with health system IT teams for seamless integration.
Define and refine the standard onboarding process for providers, creating reusable playbooks for scalable deployments.
Hippocratic AI is building the world's first healthcare-only, safety-focused large language model platform to transform patient outcomes. The company is backed by leading investors and co-founded by a team of physicians and AI pioneers, with over $400 million in funding.