Lead daily operations and provide hands-on leadership for a virtual legal support team serving attorneys nationwide.
Manage workflows, monitor workloads, and coordinate resources across multiple time zones to meet deadlines.
Partner with senior leadership to improve efficiency, service quality, and team performance in a remote legal environment.
Provides virtual administrative support services to attorneys and professional staff across the United States. The company values professional growth, collaboration, and adaptability in a fast-paced legal environment.
Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
Coach, mentor, and guide HR Service Centre Coordinators while helping prioritize work and maintain consistent service delivery.
Serve as first point of escalation for complex inquiries, complete quality checks, and collaborate with HR, Payroll, IT, and business stakeholders.
Dexterra Group provides facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions across Canada and the US. With over 80 years of experience, the company is committed to exceptional service and has been certified as a Great Place to Work for 2025-2026.
Examine existing operations and implement improvements to enhance productivity and efficiency.
Manage cross-functional initiatives, ensuring clear ownership, priorities, and timelines across departments.
Oversee major projects from planning through completion, establishing accountability and reporting practices.
Levi & Korsinsky LLP is a leading securities litigation firm that has recovered over $1 billion for investors nationwide. The firm is committed to protecting investor rights and upholds high standards of legal advocacy with a team of attorneys from diverse backgrounds.
Lead daily Customer Care operations and oversee Team Leaders to meet SLAs and ensure positive experiences.
Hire, coach, and manage remote teams; analyze data to improve processes and workforce alignment.
Collaborate with Clinical Operations and Client Account Management on prior auth calls and escalations.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
Lead and mentor a remote service team to deliver excellent customer support.
Define KPIs to monitor efficiency, satisfaction, and service quality.
Act as liaison to clinical staff, triage O&P devices and manage customer communication.
Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.
Own P&L and delivery for a $3–5M portfolio of client engagements.
Lead and develop a team of consultants, BAs, and project managers.
Serve as senior escalation point for key customers and shape delivery approach.
Sparkrock provides software built on Microsoft Dynamics 365 to help nonprofits, school boards, and government agencies reach their full potential. They are a fully remote, global organization focused on growth and culture.
Own the company's weekly operating rhythm, including leadership meetings, KPI scorecards, and follow-through.
Drive conversion of a $3M+ backlog of sold-but-uninstalled professional services into revenue-recognized projects.
Direct support and delivery teams through managers, manage CRM and automation, and own SLA and SOC 2 compliance.
CFS Solutions is a profitable, growing fintech that delivers automation to simplify banking operations for more than 500 financial institutions. It is part of Banyan Software, which operates 120+ portfolio companies and values an inclusive workplace.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Manage an average caseload of 80 to 120 personal injury cases from intake through resolution.
Coordinate with clients, medical providers, insurance carriers, and attorneys to ensure timely case progression.
Maintain accurate case documentation and ensure compliance with firm procedures.
The Ward Law Group is a personal injury law firm dedicated to helping injured clients. Recognized as a Best Place to Work, they foster a collaborative, innovative, and high-accountability culture.
Improve Legal's use of GC AI and build scalable workflows for repetitive work.
Own Notion and the company's internal knowledge-management system, improving cross-functional processes.
Direct the day-to-day work of the external IT team and coordinate selected operational projects.
GC AI is the legal AI platform for in-house legal teams, used by 2,000+ companies and 25+ unicorns. The fast-paced, ownership-driven company doubled ARR in six months, raised a $60M Series B, and holds an 80 NPS.
Lead and develop a team of account managers, setting standards and career paths while ensuring balanced workloads.
Own the health of client relationships and directly manage high-visibility accounts with best practices.
Refine project management processes, drive Monday.com adoption, and champion AI enablement.
bswift is a leading benefits administration company that simplifies employee benefits through innovative technology and tailored services. The company serves thousands of clients nationwide with a fun, flexible, creative culture, and has been named one of Chicago's Best and Brightest Companies to Work For.
Lead and mentor a team of Revenue Operations Solution Engineers, managing workloads and ensuring high-quality delivery.
Act as a senior escalation point and provide hands-on expertise across Salesforce, HubSpot, and marketing automation.
Drive strategic client engagements, translating complex technical findings into actionable business recommendations.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It leverages technology to make hiring fair and efficient, with a people-first approach.
Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.
Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.
Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.
FEVO is dedicated to enhancing client success through comprehensive support and continuous improvement. You'll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships and creating innovative products.
Lead a high-performing remote service team to drive exceptional customer outcomes and retention.
Coach and mentor 8-10 agents while using data to improve performance and operational efficiency.
Serve as a P&C insurance expert to ensure service quality, compliance, and cross-sell opportunities.
Trellis is a tech company behind Savvy, a licensed insurance agency, rewriting the insurance experience with clean design and a customer-first mindset. We're a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, with a remote-first team that moves quickly and builds with intention.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
Lead enterprise training and operational excellence across Patient Experience, aligning learning strategy with business outcomes.
Own training strategy, curriculum design, team leadership, BPO oversight, and process standardization.
Use data analytics and KPIs to measure training ROI, drive continuous improvement, and report to executive leadership.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team includes statisticians, geneticists, doctors, and engineers from world-class institutions, with a culture that values hard work, growth, and collaboration.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Provide strategic direction and mentorship within the Workers' Compensation team to ensure exceptional case outcomes and client service.
Handle complex legal matters, case evaluations, settlement negotiations, and step in for trials, hearings, and negotiations as needed.
Foster a positive, collaborative team culture and conduct client educational webinars to address escalated client matters.
We are a leading employment and workers' compensation law firm dedicated to advocating for employees' rights. Based in Burbank, CA, our team fosters a dynamic and collaborative work environment where professionals can grow while making a meaningful impact.