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Key Responsibilities:
- Provide 24x7 monitoring of city-wide optical network and respond to faults/outages.
- Adhere to SLAs and ITIL-based procedures for ticket creation and escalation.
- Generate reports and provide status updates for handover to incoming team members.
Required Skills and Qualifications:
- Hands-on knowledge of optical test equipment and understanding of Layer 1/2/3 protocols.
- Exceptional communication skills and ability to multitask under pressure.
- Experience with network monitoring systems and ITSM platforms.
Why DMI:
- Be part of a leading digital services company recognized as a Top Workplace.
- Enjoy a culture of integrity, collaboration, and continuous development.
- Access generous benefits including 401(k), tuition assistance, and wellness programs.
DMI
DMI is a leading provider of digital services and technology solutions, supporting public sector and commercial clients globally. Recognized as a Top Workplace, the company fosters a diverse and rewarding culture built on core values like integrity, collaboration, and innovation.