NOC Engineer

Role Overview:

• Provide 24x7 oversight and response to service impacts on AI/ML infrastructure.
• Combine experience in high-stakes environments with technical aptitude and customer-facing skills.

Key Responsibilities:

• Provide low-latency, context-aware customer support and manage impacts to compute, storage, and network.
• Drive customer-driven workflow by aiding in triage of inbound cases and providing timely incident updates.
• Maintain clear documentation, runbooks, and aid SRE in fleet management and maintenance.

About You:

• College diploma or degree in computer science, engineering, or equivalent experience.
• 2+ years supporting customers using network/compute infrastructure in 24x7 environments.
• Strong analytical skills, prioritization, and customer service orientation.

Work Environment:

• Full-time role supporting large-scale AI compute infrastructure across multiple sites.
• Travel to data centers required; flexibility for incidents outside regular hours.
• Hybrid or remote depending on location.