Own and manage Tier 2 incidents and tickets for large-scale GPU compute and storage platforms.
Troubleshoot Linux servers, GPU systems, storage services, and Kubernetes/Slurm node failures.
Collaborate with NOC, SRE, and on-site technicians to restore service and improve runbooks.
Highrise AI is a GPU-native infrastructure platform built for modern AI workloads, providing scalable GPU compute across dedicated clusters, managed cloud, and confidential environments. As a subsidiary of Hut 8 Corp., it combines disciplined operations, advanced automation, and on-site engineering expertise to sustain high uptime and predictable performance.
Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Execute physical rack-and-stack deployments, structured cabling, and infrastructure lifecycle management across production data centers.
Triage, troubleshoot, and remediate hardware and network faults while repairing or replacing failing components.
Manage operational ticket queues and coordinate with engineering teams and third-party Remote Hands technicians.
Zscaler is a cloud security company whose Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss. The company operates the world's largest in-line cloud security platform across 200+ data centers, with an AI-native, customer-obsessed culture.
Serve as the technical escalation point for complex support cases involving integrations, connectivity, and platform behavior.
Collaborate with Engineering, Implementation, and Support teams to drive issues from diagnosis to resolution.
Use observability and AI tools to improve documentation, reduce escalations, and enhance support efficiency.
The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.
Lead a technical support team of senior engineers, ensuring resolution of complex Zscaler product issues.
Manage case and account-level escalations with stakeholders to address customer concerns.
Drive support process improvements and training programs that result in operational efficiency.
Zscaler accelerates digital transformation with its Zero Trust Exchange platform, protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications. The company has a global, customer-focused culture and is building an AI-native enterprise to solve security challenges.
Own network solutioning for k0rdent AI, designing GPU cluster interconnects and multi-tenant isolation.
Publish reference architectures and run proofs of concept on real hardware with customers.
Research emerging AI networking technologies and help shape the product roadmap.
Mirantis is a Kubernetes-native AI infrastructure company helping organizations build and operate scalable, secure infrastructure for modern AI workloads. It is committed to open standards, technical excellence, and a distributed, collaborative team culture.
Provide phone, remote, and desk-side technical support for network connectivity.
Monitor GSA infrastructure using SolarWinds and document work in ServiceNow.
Troubleshoot network systems and coordinate with onsite staff and vendors.
Empower AI provides AI solutions for federal government agencies, leveraging decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., it is recognized as a 2024 Military Friendly Employer.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Lead technical bring-up of large-scale GPU clusters from physical installation to validated production readiness.
Execute NVIDIA diagnostics, NCCL performance tests, and acceptance criteria for commercial service.
Serve as Tier 3 escalation point for complex production incidents and drive root cause analysis.
Highrise AI is a GPU-native infrastructure platform providing scalable compute for AI workloads across dedicated clusters and managed cloud. As a subsidiary of Hut 8 Corp, it combines disciplined operations, automation, and on-site engineering to sustain high uptime and predictable performance.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Lead and scale a global network engineering team focused on IP and optical backbone infrastructure.
Drive cloud connectivity strategy, automation, and operational excellence across hybrid clouds.
Collaborate with vendors and internal partners to evolve network architecture for reliability and scale.
CrowdStrike is a global cybersecurity leader that stops breaches with an AI-native platform processing nearly 3 trillion events daily. The company fosters a mission-driven culture of flexibility, autonomy, and responsible AI adoption, with employees known as CrowdStrikers.
Provide first-line phone and email consultation to debug complex security and network problems.
Partner with Engineering to assist customers with testing and troubleshooting.
Document incident resolutions in the technical support database and mentor other engineers on advanced troubleshooting.
Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.
Run and grow low-latency networking across colocation sites, including switching, routing, and BGP peering with liquidity providers and clients.
Bring new data centre sites to application-ready starting with Tokyo, and support hybrid connectivity into multi-region AWS.
Automate Linux hosts and containers with Ansible, Git, and Terraform, and build monitoring, capacity planning, and runbooks.
Reactive Markets builds high-performance trading systems for OTC markets, handling over $75 billion in daily volumes across FX, equities, and cryptocurrency. Its small, senior engineering team focuses on reliable, low-latency infrastructure and connecting 50+ leading liquidity providers.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Own the support queue as first responder across all inbound channels and ensure response and resolution times.
Resolve technical issues by reproducing, diagnosing, and fixing or escalating to engineering with clean write-ups.
Build self-serve resources like help center articles, FAQs, and automation to reduce support volume as the customer base grows.
Blee is an AI-first marketing content compliance platform trusted by PayPal, NerdWallet, and Brex. It is a YC-backed startup with offices in San Francisco and New York, valuing in-person collaboration and a culture of clarity, ownership, and shared responsibility.
Lead deployment and configuration of x86 servers, Linux, virtualization, and core infrastructure services for AI clusters.
Optimize high-performance storage platforms like WEKA and VAST, and validate performance, resilience, and integration.
Provide Tier 3 escalation and automate provisioning, identity, and infrastructure-as-code using Ansible, Terraform, and Python.
Highrise AI is a GPU-native infrastructure platform delivering scalable compute for modern AI workloads across dedicated clusters, managed cloud, and confidential environments. As a subsidiary of Hut 8 Corp., it operates next-generation GPU clusters with disciplined operations and a growing global team of engineers and builders.
Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, and production incidents.
Provide end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of AI systems and seek to safely deploy them to the world through their products, embracing diverse perspectives and experiences.
Lead customer transitions from proof of concept to production, owning the customer journey and ensuring AI workloads run reliably and scale.
Optimize AI workload performance and reliability by analyzing architectures, improving inference efficiency, and troubleshooting complex issues.
Serve as a trusted technical partner, coordinating production incidents and driving continuous improvements across customer deployments.
Token Factory is an AI infrastructure company that helps businesses bring advanced AI applications from experimentation to reliable production at scale. Its culture is innovative, collaborative, and fast-moving, with a focus on autonomy and meaningful technical impact.
Build long-term trusted advisor relationships with customers to deliver tailored zero trust solutions
Design and execute solutions using Zscaler's suite of products, including SDWAN, CASB, Shadow IT, and SaaS integrations
Advocate customer needs with cross-functional teams to influence product development
Zscaler provides a cloud security platform connecting users, devices, and applications securely anywhere. With global data centers and an AI-native enterprise focus, it fosters ownership, collaboration, and customer obsession.