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Role overview:
- Provide Tier 2 support for GPU compute and storage platforms.
- Own incidents, restore service, and investigate recurring issues.
- Collaborate with NOC, SRE, and on-site technicians.
Key responsibilities:
- Troubleshoot Linux servers, GPU systems, and storage services.
- Escalate complex issues to Tier 3 with clear diagnostics.
- Maintain runbooks and automate repeatable tasks.
Work environment:
- Full-time engineering role supporting AI compute infrastructure.
- Travel to data centers and flexibility for incidents required.
- Hybrid or remote depending on location.
Highrise AI
Highrise AI is a GPU-native infrastructure platform built for modern AI workloads, providing scalable GPU compute across dedicated clusters, managed cloud, and confidential environments. As a subsidiary of Hut 8 Corp., it combines disciplined operations, advanced automation, and on-site engineering expertise to sustain high uptime and predictable performance.