Lead a team of technicians to ensure maximum network uptime and rapid incident response.
Manage day-to-day NOC functions including scheduling, workload distribution, and escalated ticket handling.
Coach and mentor NOC staff, oversee SOP documentation, and generate reports.
DMI is a digital services and technology solutions provider offering managed IT services including cloud, cybersecurity, network operations, and application development to public sector and commercial clients. Recognized as a Top Workplace, the company is committed to delivering secure, efficient solutions.
Monitor system-generated alerts and respond to support requests via phone, email, and ticketing systems.
Triage infrastructure, endpoint, network, and security alerts while troubleshooting first-level technical issues.
Collaborate with Tier 2 and Tier 3 technicians and maintain accurate ticket documentation for escalations.
Our partner is a technology-focused organization that delivers managed IT and network operations services. They foster a collaborative remote culture and support career growth through continuous learning and certification reimbursement.
Proactively monitor all production networks, applications, and services.
Respond to and resolve alerts/alarms according to standard operating procedures.
Escalate alerts/issues to appropriate support teams and work towards timely resolution.
IDT Corporation is a global communications company founded in 1990, providing prepaid communication and payment services and international voice carrier services. They employ over 1800 people across 20 countries and have a culture that encourages in-house entrepreneurs.
Monitor, analyze, and resolve first-level network incidents and report on network device problems.
Take client calls and troubleshoot issues with PCs, Cisco IP Phones, mobile devices, printers, and network equipment.
Escalate tickets to NOC when appropriate and follow up on open tickets until resolution.
Winsupply is a wholesale distribution company enabling entrepreneurs through a group of over 670 locally-owned companies across HVAC, Plumbing, Electrical, and more. Their support services campus provides back-office support to help entrepreneurs succeed.
Provide 24x7x365 network support, including incident response, break/fix troubleshooting, and configuration changes for customer environments.
Troubleshoot Cisco and Fortinet firewalls, switches, routers, VPNs, and wireless infrastructure in a managed services setting.
Collaborate with external vendors and telecom providers to resolve hardware, circuit, and connectivity issues while following ITIL processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a tech-enabled recruitment service, processing applications and shortlisting top candidates for partner employers.
Lead and develop a team of NOC engineers through coaching, one-on-ones, and performance discussions.
Drive operational excellence by overseeing daily operations, ensuring SLAs, and managing workload distribution.
Act as primary escalation point for critical incidents, coordinating technical resources and communication.
DYOPATH is a managed services provider that operates a Network Operations Center serving multiple clients. The company fosters a collaborative culture focused on accountability, growth, and continuous improvement.
Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.
Monitor and support global network connectivity across data centers, offices, cloud environments, and private network links.
Troubleshoot routing, switching, firewall, and connectivity issues across first- and second-line support.
Contribute to CI/CD practices and network automation using Python, Ansible, Terraform, and Git.
This company operates in the financial technology sector, providing high-performance network infrastructure for latency-sensitive trading environments. The global team values network reliability and automation, offering a collaborative culture with opportunities for mentorship and career growth.
Install, configure, test, and troubleshoot hardware, software, and network systems at federal customer field sites.
Coordinate with Network Operations Centers and project managers to execute deployment windows and conduct site surveys.
Document field activity, update project schedules, and provide status reports to leadership.
Agile Defense delivers adaptive innovation to support the nation's most important missions through advanced technologies and elite minds. The company prioritizes its employees and culture, with core values centered on happiness, helpfulness, honesty, humility, hunger, and hustle.
Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Lead network deployment activities during customer onboarding, ensuring technical quality, reliability, and a strong customer experience.
Design and architect secure, scalable network topologies for diverse cloud and enterprise environments.
Automate network deployments and operational tasks to improve consistency and efficiency.
Our partner is a global cloud infrastructure company providing managed services and enterprise solutions. They operate data centers worldwide and foster a collaborative environment focused on customer success and technical excellence.