Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Provide phone, remote, and desk-side technical support for network connectivity.
Monitor GSA infrastructure using SolarWinds and document work in ServiceNow.
Troubleshoot network systems and coordinate with onsite staff and vendors.
Empower AI provides AI solutions for federal government agencies, leveraging decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., it is recognized as a 2024 Military Friendly Employer.
Support VCS system installation, transition, and sustainment, including site surveys and equipment deployment.
Assist with cutovers from legacy voice systems, testing of power/cabling/connectivity, and decommissioning.
Provide on-site customer support, maintain technical documentation, and escalate complex issues.
Peraton is a next-generation national security company that delivers mission-critical solutions and transformative IT services to protect the U.S. and its allies. It partners with essential government agencies and supports every branch of the armed forces, employing people who solve daunting challenges worldwide.
Configure, maintain, monitor, and troubleshoot Cisco Nexus data-center switching environments.
Support Cisco ACI fabrics, software-defined networking, and data-center connectivity across enterprise networks.
Participate in outage response, equipment refreshes, and relocation cutovers to ensure secure and reliable network services.
DecisionPoint Corporation is a technology services firm providing network engineering and IT support for federal government programs. The company culture emphasizes equal opportunity and affirmative action, with a focus on mission-critical operations.
Lead planning, analysis, design, and troubleshooting of network and operational systems.
Provide comprehensive technical support and leadership for complex processes and telecommunications infrastructure.
Ensure compliance with cyber security standards and develop implementation plans and required documentation.
TekSynap is a fast-growing high-tech company that provides information technology and management solutions to Federal Government customers. The company emphasizes agility, comprehensive planning, and a competitive benefits package for its full-time employees.
Lead site surveys, system installation, and cutovers for next-generation Voice Communication Switch systems.
Perform independent system testing, maintenance, and troubleshooting of voice and telecom infrastructure.
Coordinate with engineers and provide on-site customer support and training.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As a leading mission capability integrator, Peraton employs thousands and fosters a culture of innovation and dedication.
Support network engineering activities for LANs and WLANs, including surveys and designs.
Configure and install routers, switches, wireless controllers, and access points.
Ensure cybersecurity requirements and support implementation plans.
TekSynap is a fast-growing high-tech company that provides comprehensive information management solutions for Federal Government customers. They prioritize agile technology and offer a competitive benefits package to their employees.
Install, integrate, and test enterprise networking, wireless, compute, storage, and data center infrastructure at customer sites.
Build clean structured cabling, rack integration, and wireless access point installations to White Glove standards.
Complete documentation, validation, and customer-facing support while traveling nationwide.
Myriad360 is an IT infrastructure solutions company that provides white-glove deployment and support for enterprise networking and data center environments. The company is consistently recognized as a Best Place to Work and fosters a culture built on empathy, ownership, and inclusion.
Provide 24x7 onsite and remote troubleshooting support for OneCare clients, ensuring SLA compliance.
Perform routine network maintenance, system upgrades, firewall management, and hardware replacement.
Support incident management, document network problems, and adhere to client security policies.
NCS is a leading AI Tech Services company that provides clients with agility and AI expertise across various industries. With a 15,000-strong team across the Asia Pacific, NCS is a subsidiary of Singtel Group and values Adventure, Excellence, Integrity, Ownership, and Unity.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Lead help desk operations, manage support priorities, and oversee technical troubleshooting and escalation workflows.
Provide advanced Tier II and Tier III support for complex hardware, software, networking, and platform issues.
Collaborate with engineering and cybersecurity teams to resolve incidents, improve system reliability, and reduce MTTR.
Raft is a customer-obsessed defense technology company that empowers U.S. military and government agencies with cutting-edge AI/ML and data solutions. With headquarters in McLean, VA, they foster a hyper-collaborative culture rooted in radical transparency and the Ubuntu philosophy.