Lead and coach a team of Migration Technical Customer Support Specialists to ensure technical go-live readiness.
Handle complex escalations across data migrations, imaging/sensor setup, and phone/DNS transitions.
Partner with Onboarding, Product, and Engineering to refine migration playbooks and drive automation.
Archy is a Series C vertical SaaS company revolutionizing dental practice management with AI agents and software. The company has a remote-friendly culture and provides dental providers with support to focus on patient care.
Provide advanced remote and on-site troubleshooting for network, telecom, cabling, and end-user device issues.
Act as deputy to the Field Operations Lead, coordinating technicians during incidents and installations.
Support 24/7 outage response, SEV 1/2 incidents, and disaster-recovery activities.
Computer World Services is an IT services company supporting large-scale government and DoD infrastructure programs. The company fosters an inclusive, equal-opportunity workplace and accommodates individuals with disabilities.
Manage day-to-day IT operations, user support, and endpoint administration across cloud platforms.
Support cybersecurity initiatives including vulnerability research, device hardening, and incident response.
Maintain reliable systems through monitoring, documentation, and automation scripting.
A distributed technology team delivering reliable IT operations and strengthening cybersecurity for organizations handling sensitive data. The culture values autonomy, continuous learning, and practical problem-solving in a fully remote, async-first environment.
Coordinate purchase orders, shipments, and compliance documents for B2B merchants.
Work with Operations, Merchant Success, and transportation partners to resolve issues quickly.
Manage shipping labels, BOLs, and error reporting to ensure accurate, timely deliveries.
The company provides B2B fulfillment and supply chain coordination services for merchants, ensuring timely deliveries and compliance. It offers a fast-paced, performance-driven culture with a focus on collaboration and continuous improvement.
Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.
Implement and maintain IT systems, including hardware, software, networking, and virtual machines for company operations.
Troubleshoot technical issues, conduct security assessments, and ensure compliance with security policies.
Use AI assistants and automation tools to streamline processes, validate outputs, and apply responsible-AI practices.
Propelus simplifies workforce compliance management across healthcare, using innovative technology to connect millions of professionals, employers, and regulators. As a trusted leader for over 20 years, it focuses on bringing more good into the lives of healthcare workers and organizations.
Lead customer onboarding, platform implementation, and ongoing performance reviews to deliver continuous value.
Build Automox policies, device groups, and patching workflows aligned with each customer's operational needs.
Troubleshoot patching and endpoint issues, document findings, and escalate to support and engineering when needed.
Automox is a cloud-native IT operations platform that automates endpoint management, patching, and configuration for modern organizations. It is a fully distributed company trusted by over 2,500 companies and MSPs worldwide, with a collaborative, ownership-driven culture.
Provide technical support and customer service to end users via phone and chat, resolving computer-related issues.
Document and escalate help requests using a tracking system while maintaining call and support metrics.
Collaborate with IT departments to ensure issues are resolved, and obtain certifications like CompTIA A+.
Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.
Install, configure, and maintain VMware vSphere and VCF environments.
Support Nutanix, Hyper-V, and OLVM/KVM environments and apply security best practices.
Monitor health, resolve incidents, and automate tasks using Python, PowerShell, and Terraform.
Pragmatike is an IT services company specializing in virtualization, IT infrastructure, and IT services. It supports enterprise customers through long-term projects and promotes a fair, transparent, and inclusive recruitment process.
Manage internal and external vulnerability scanning, validate findings, and drive remediation across IT systems.
Assess and prioritize vulnerabilities based on severity, exploitability, asset exposure, and business impact.
Own endpoint and server patching, third-party application patch management, and continuous improvement of the vulnerability management lifecycle.
Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions directly to homes nationwide. We are a family-operated business with a compassionate culture focused on the well-being of seniors and patients.
Lead IT service delivery and technology support across a nationwide network of veterinary hospitals.
Manage vendor relationships and performance with the managed service provider.
Drive continuous improvement and reporting to enhance customer experience.
This company operates a nationwide network of more than 250 veterinary hospitals dedicated to animal care. It is a growing, distributed organization focused on customer experience and operational excellence.
Troubleshoot complex production issues across infrastructure, application, database, network, container, and cloud layers.
Lead incident management and root cause analysis to develop sustainable solutions that prevent recurrence.
Automate repetitive work with Bash, Python, and JavaScript; maintain systems using Ansible, Puppet, and Kubernetes.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with AI, data, and workflows. The company is building an AI-native culture where technology and talent are unstoppable together, freeing people from busywork.
Provide 24/7 operational support for Linux, Windows, and cloud-based infrastructure.
Monitor system integrity, perform backups, resolve incidents, and maintain documentation.
Administer cloud platforms, virtualization, and automation using scripting tools.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. It retains nearly 1,000 full-time professionals across 25+ countries with a culture of Relentless Performance.
Track and triage customer support tickets, interacting with customers to analyze and resolve issues.
Troubleshoot complex technical problems and collaborate with software engineers to drive product improvements.
Maintain customer satisfaction and play a crucial role in incident management response.
Check Point Software Technologies is the world's leading vendor of cyber security, providing cutting-edge technologies and services to an ever-growing customer base. The company has been recognized by Time Magazine and Newsweek, with a global team of driven, creative, and innovative people and an award-winning culture.
Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Monitor vulnerability scans and investigate scanning issues across assigned networks.
Validate remediation activities and maintain accurate documentation in ticketing systems.
Collaborate with asset owners to support advisories, exceptions, and attack surface management.
The hiring company is an enterprise organization focused on strengthening its security posture through robust vulnerability management operations. It fosters a collaborative, flexible remote culture with opportunities for professional growth and technical skill development.
Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.
Lead and coordinate the onsite IT support team, allocating incidents, service requests, and operational tasks.
Provide technical oversight across desktops, Windows systems, Microsoft 365, peripherals, and connectivity issues.
Track SLAs, manage escalations, and drive continuous service improvement through reporting and documentation.
Jobgether is a talent matching platform that connects candidates with employers worldwide using AI-powered matching. The partner company manages enterprise IT infrastructure services and values in-person collaboration with flexibility to support wellbeing and productivity.
Serve as the technical escalation point for complex support cases involving integrations, connectivity, and platform behavior.
Collaborate with Engineering, Implementation, and Support teams to drive issues from diagnosis to resolution.
Use observability and AI tools to improve documentation, reduce escalations, and enhance support efficiency.
The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.
You own and resolve moderate-to-complex customer issues, including performance problems and API failures.
You provide informal guidance and mentorship to junior staff to build their technical skills.
You identify and implement support process improvements and collaborate with cross-functional teams.
Aera Technology is a pioneer in Decision Intelligence Platforms, using AI and machine learning to automate decision-making processes. The company has a global team of over 400 employees and is VC-funded, with a focus on innovation and growth.