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Key Responsibilities:
- You own and resolve moderate-to-complex customer issues, including performance problems and API failures.
- You provide informal mentorship and ticket reviews to junior staff to build their technical skills.
- You identify and implement support process improvements and collaborate with engineering on escalations.
Qualifications:
- 2-4+ years of technical support experience with a proven track record of handling complex issues.
- Advanced expertise in SQL, scripting, and deep API debugging.
- Experience in mentoring and handling customer escalations.
Benefits:
- Comprehensive medical, term, and accidental insurance coverage.
- Paid time off, maternity leave, and flexible working environment.
- Unlimited access to online professional courses for development.
Aera Technology
Aera Technology is a pioneer in Decision Intelligence Platforms, using AI and machine learning to automate decision-making processes. The company has a global team of over 400 employees and is VC-funded, with a focus on innovation and growth.